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Frequently Asked Questions

Reservations

   Make A Reservation
   Trip Options
   Changing Reservations
   Same-Day Travel Changes
   International Passenger Details
   Special Service Requests
   Payment Options
   City/Airport Codes
   My Reservations
   Changing Non-AA Created Reservations
   Check-In Information
   Online Flight Check-In General Information
   Online Flight Check-In Within and Between the U.S., Puerto Rico and the USVI
   Online Flight Check-In Beyond the U.S., Puerto Rico and the USVI
   Online Flight Check-In With Upgrades
   Mobile Boarding Pass
   Curbside Check-In
   Self-Service Check-In
   View Available Seats
   Fare Summary
   Fares
   Lowest Fare Guarantee
   Send To Calendar
   aa.com Promotion Codes
   500-mile Upgrade Questions
   500-mile Upgrade Standby List
   Gift Card
   Debit / ATM Cards
   Fly Now Payment Plan
   Paper Check Acceptance
   PayPal
   eVouchers
   Buying 500-mile Upgrades
   Make A Car/Hotel Reservation
   Make A Cruise Reservation
   Make An Activity Reservation
   AAirpass Reservations
   Business ExtrAA Reservations
   Reserve A Meal
   Low Price Calendar
   Incentive Flight Certificates
   Extending Your Hold

Travel Information

Travel Deals

AAdvantage

Customer Service

Reservations FAQs

1. Make A Reservation

Q:  Where can I find fare sales?
A:  From the home page, select "View All Offers" for a complete list of our exclusive Web sales.
Q:  How can I book a flight online?
A:  You can make a reservation from several areas of the site. The most direct place is on the aa.com home page in the "Find Flights" box or from the "Plan Travel" link.

Note: Please note that for aa.com bookings in the U.K. paid with a credit card or PayPal, a processing fee of £4.50 per ticket will be charged. The processing fee does not apply to U.K. bookings paid with a debit card. This fee is refundable only for refundable tickets.
Q:  Can I obtain fares without making a reservation?
A:  To obtain our best fares for a given day, complete the "Find Flights" box or select the "Plan Travel" link on the home page and enter your travel information.
Q:  How do I choose my flights based on schedule?
A:  On the home page, in the Find Flights section, select "Refine Your Search."
Q:  What is Search By Price & Schedule?
A:  This search option allows you to find the lowest outbound and return fares available for your specified itinerary and offers a maximum of 40 flights and prices across multiple cabin types.
Q:  How do I book a round-trip flight?
A:  Just select "Round Trip" in "Find Flights."
Q:  How do I book a one-way flight?
A:  Just select "One Way" in "Find Flights."
Q:  Where do I go if I need to travel to more than one city in a single trip?
A:  You can book multiple destinations or stopovers by selecting "Refine Your Search" in the "Find Flights" section on the home page and selecting "Multi City."
Q:  How do I modify my itinerary during the booking process if I selected Search by Price & Schedule?
A:  You may change your dates by selecting Modify Search. To change all other information, please select "Start Over."
Q:  How many different schedules can I view at one time?
A:  From "Reservations" and "Book Flights," next to "What are your Service Preferences?" there is a drop down menu that will allow you to choose from 10 to 50 schedules.
Q:  How can I find codeshare flight information?
A:  You'll find American Airlines codeshare flight information when you book your flight from the “Find Flights" box or selecting the “Plan Travel” link. For a list of codeshare partners, go to "About Us" and select Codeshare Partners.
Q:  How do I "Hold" a reservation?
A:  You may place your reservation on hold for 24 hours if you are booking your reservation seven or more days prior to departure. When you make a reservation on aa.com for American Airlines flights, including American flights operated by codeshare partners, look for the “Free 24 hour hold” option on the “Review and Pay” page during the booking process.
Q:  How do I retrieve and purchase my reservation at a later time?
A:  If you made your reservation on aa.com, you may retrieve your reservation at a later time by selecting "Travel Information" and "My Trips" from the navigation bar at the top of the page

If you are logged in, "Select" the itinerary from your reservation list that you wish to view and confirm. Select the red "Purchase" button near the bottom of the page to enter your credit card information and continue the process.

If you are not logged in, you may retrieve your reservation by completing the "Find Reservations" section. You must have your record locator (a unique six-letter code assigned to a reservation) to view your reservation online.

If you do not have the record locator or did not book your reservation on aa.com, please contact Reservations to purchase your reservation.

Note: Reservations ticketed by our reservations offices are subject to an additional charge.

Q:  What is Express Ticket Service?
A:  Express Ticket Service is American Airlines telephone payment service accommodated to our Latin American and Caribbean customers. This exclusive feature on www.aa.com/espanol is a faster, more convenient system which allows customers to hold a reservation online and then complete their purchasing transaction by calling their local American Airlines reservations office.
Q:  What do I do if I want to book a reservation on aa.com but don't want to use a credit card?
A: 

We provide you with the flexibility and convenience of booking your reservation online even if you don't use a credit card:

  • In addition to debit cards with a Visa, MasterCard or Discover logo, aa.com also accepts ATM cards that require the use of a PIN. And as an enhanced security measure for our customers, you may now enter your PIN when using your debit / ATM card on aa.com through the PaySecure® PIN authentication technology for online debit transactions. This PIN-entry feature will be available to you if your debit / ATM card is issued (and has a billing address) in the U.S., Puerto Rico, or the U.S. Virgin Islands, and is enabled for the use of PIN online.

  • Use your PayPal account to pay for your tickets. This option is available to customers in the U.S., Puerto Rico and the U.S. Virgin Islands, Canada and the United Kingdom.

Otherwise, you can hold your reservation online without using a credit card if you are booking your reservation seven or more days prior to departure. Once you have made your reservation, you can purchase your ticket at any one of our Airport Ticket Offices or Travel Centers. Our Airport Ticket Offices or Travel Centers accept multiple forms of payment including credit/debit cards and cash.

E-ticket eligible travel originating in the United States, Puerto Rico and the U.S. Virgin Islands, may be paid for wholly with American Airlines Gift Cards. American Airlines gift cards cannot be used for payment at Travel Centers or Airport Ticket Offices.

Note: Reservations ticketed by our Reservations Offices, Airport Ticket Offices or Travel Centers are subject to an additional charge.

Q:  What is meant by "Country of Residence"?
A:  "Country of Residence" is the country where the credit card that is being used to purchase a ticket online was issued. Please note that the credit card billing address you enter must match the country of the credit card company or bank.
Q:  But what if I do not live in in the country where the credit card was issued?
A:  Regardless of your current country of residence, if the credit card being used was issued in the U.S., Canada, the U.K., or select countries in Latin America, the Caribbean, Europe, Asia Pacific, the Middle East and Africa, we will store the reservation by using the fare and flight availability of that specific country (local currency may be used). Therefore you would need to select the correct country of residence based on the country where the credit card you are using was issued.
Q:  Where do I indicate the country of residence?
A: 

From the home page, select “Refine Your Search” in the Find Flights box. Fill in the flight information and at the bottom of the page select one of the following as your Country of Residence (the country where the credit card was issued):

  • Anguilla
  • Antigua And Barbuda
  • Argentina
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bolivia
  • Bonaire
  • Brazil
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Curacao
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Grenada
  • Guadalupe
  • Guatemala
  • Haiti
  • Honduras
  • Jamaica
  • Martinique
  • Mexico
  • Nicaragua
  • Panama
  • Peru
  • St. Kitts and Nevis
  • St. Lucia
  • St. Maarten
  • St. Vincent
  • Trinidad and Tobago
  • Turks And Caicos Islands
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela
  • All Others
Q:  What happens when I access an aa.com international site?
A:  When you access aa.com international sites for the following countries: United States, Anguilla, Antigua, Barbuda, Argentina, Aruba, the Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, the Dominican Republic, Ecuador, El Salvador, Grenada, Guadalupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Peru, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, the United Kingdom, the United States, Uruguay and Venezuela, the country of residence is automatically selected to match the international site of aa.com you are visiting. If you are visiting another country's site, the 'All Others' option will be selected as country of residence. When the country of issuance of the credit card being used is other than the country of the international version of aa.com you are visiting or the country of residence that has been selected at the time of purchase, aa.com will apply the flight availability and fare of the credit card billing address country (the country where the credit card was issued). Local currency may be used.
Q:  Based on the country where the credit card was issued, which countries are subject to recalculation of fare in local currency?
A: 

The countries (and their local currency) are:

  • United States - USD
  • Anguilla - USD
  • Antigua And Barbuda - USD
  • Argentina - USD
  • Aruba - USD
  • Bahamas - USD
  • Barbados - USD
  • Belize - USD
  • Bermuda - USD
  • Bolivia - USD
  • Bonaire - USD
  • Brazil - BRL
  • British Virgin Islands - USD
  • Canada - CAD
  • Cayman Islands - USD
  • Chile - CLP
  • Colombia - COP
  • Costa Rica - USD
  • Curacao - USD
  • Dominica - USD
  • Dominican Republic - USD
  • Ecuador - USD
  • El Salvador - USD
  • Grenada - USD
  • Guadalupe - USD
  • Guatemala - USD
  • Haiti - USD
  • Honduras - USD
  • Jamaica - USD
  • Martinique - USD
  • Mexico - MXN
  • Nicaragua - USD
  • Panama - USD
  • Peru - USD
  • St. Kitts and Nevis - USD
  • St. Lucia - USD
  • St. Maarten - USD
  • St. Vincent - USD
  • Trinidad and Tobago - USD
  • Turks And Caicos Islands - USD
  • United Kingdom - GBP
  • Uruguay - USD
  • Venezuela - VEF
  • All Others

If your country is not listed, the "All Others" option will apply and the fare will be shown in U.S. dollars (USD).

Q:  What criteria are used to apply flight availability, fares and fare-related taxes?
A:  Flight availability, fares and fare-related taxes are calculated based on the country of residence selected (the country where the credit card was issued).
NOTE: The selected country must match the country where the credit card was issued. All countries may not display the same flight and fare availability and applicable taxes.
Q:  How soon before a flight can I book and purchase a ticket on aa.com?
A:  Your flight must leave at least two hours later than the time you purchase your ticket on aa.com. If one of your flights in your reservation leaves within two hours, please go to an American airport or ticketing location to purchase a ticket.
Q:  How far in advance can I book a flight?
A:  You can book a flight on aa.com up to 331 days in advance.
Q:  How many flight segments can I book in one itinerary?
A:  For most reservations, you may select up to six origins and destinations using the 'Multi-City' option. For AAdvantage® award reservations, you may select up to four origins and destinations.
Q:  How many passengers can I book in one reservation?
A:  You can book up to 6 passengers in one reservation on aa.com. To book additional passengers, just repeat the booking process to create a separate reservation. For groups of 10 or more contact AmericanAirlines Group & Meeting Travel. Special fares and discounts for group travel are available.
Q:  Will other airlines' schedules appear when I am making a reservation?
A:  By default, only American Airlines and American Eagle® flights will be displayed when you are making a reservation. Choosing "American Airlines, American Eagle and oneworld" or "All Carriers" will also show options for other carriers operating the route you have selected.
Q:  Why don't I see the flights I was expecting?
A:  This can occur for a number of reasons:
  • Flights on a given route may not operate on a daily basis
  • Seats may not be available
  • Flights may not be offered on American Airlines or American Eagle - flights displayed will vary depending on your carrier selection
Q:  What airlines can I book on aa.com?
A:  American Airlines has e-ticketing agreements with several carriers that allow you to make reservations for them on aa.com. In addition, select carriers can be booked on aa.com but require that a paper ticket be issued. View a list of carriers offering ticketing.
Q:  Why are revenue tickets on other airlines on a request basis only?
A:  Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details.

Note: Reservations ticketed by our reservations offices are subject to an additional charge.
Q:  Can I make a reservation for anyone?
A:  Yes, to book a reservation for someone other than yourself, enter their name in the "Enter Passenger Details" box. If your name already appears, type over it with the name of the actual passenger(s). Also, if your AAdvantage number appears, don't forget to either remove it or replace it with the passengers' AAdvantage number(s).
Q:  Can I request special assistance when making my reservation on aa.com?
A:  Yes. When you enter the passenger name(s), check the box "Disability Assistance Required" next to the traveler(s) who will need special assistance.

Note: If special assistance is not requested during the initial booking process you will need to contact Reservations to request the needed assistance.
Q:  Where can I locate and view seating charts of American Airlines aircraft?
A:  Seat maps for your flight will be displayed during the booking process (once the schedule results are displayed) or when you view an existing reservation. For seating charts for every aircraft, select "About Us" from the footer at the bottom of the page under "More about American" and select "Our Aircraft" then select the type of aircraft.
Q:  How do I select my seat(s)?
A: 
    During the booking process, the seat map for each flight segment of your itinerary will display. To select your seats:

  • Click on any available seat from the seat map. The assigned seat number will then display next to your name in the upper left of the page.
  • Next, select the “Next Flight” button at the bottom of the page. The seat map for that flight segment will then display.
  • Click on any available seat from this seat map.
  • Continue until all flight segments have seat assignments and then select the “Submit” button.
  • If seats are not available, you may check back on aa.com at a later time or wait until the day of departure to obtain seat assignments.

    Also note that during seat selection, you may have various options to choose from. To learn more, please visit our More Seating Options page.

Q:  How do I change my seat assignments?
A: 
    To change a seat assignment:

  • Access "My Trips/Check-In" from the aa.com home page.
  • Enter your first and last name and record locator and select "Go." This will display the "Reservations Details" page.
  • Click on the "Choose Seats" option and select an available seat from the seat map for each flight segment.
  • If seats are not available, you may check back at a later time or wait until the day of departure to change.

Q:  What if I have confirmed my flights, but am unable to pre-assign (or reserve) my seats?
A:  American Airlines usually withholds a percentage of seats until the day of departure. This allows our airport personnel to accommodate passenger needs on the day of departure. If you are unable to pre-assign your seat at the time of your booking, you may obtain your assignment upon check-in for your flight. Also, cancellations often occur closer to the day of departure. Visit aa.com frequently to check the current available seating for your flight.
Q:  Can I book a pre-reserved seat on British Airways?
A:  Yes, if you have a flight segment in your itinerary that is marketed by American Airlines and operated by British Airways and you have already purchased your ticket, you may book a pre-reserved seat on British Airways. At this time, pre-reserved seats are available for purchased revenue tickets only, and may not be reserved on AAdvantage Award or AAirpass tickets.
Q:  When can I book a pre-reserved seat on British Airways?
A:  Once you have purchase your reservation on aa.com and your e-ticket has been issued, you may book your seat on the eligible BA flight(s). If you are an American Airlines AAdvantage Executive Platinum, or AAdvantage Platinum member, you may book your seat on eligible BA flights without the itinerary being ticketed. You may also pre-reserve a seat on British Airways up to one hour before your scheduled flight departure. However, once you have checked in or you are within one hour of flight departure, you may no longer pre-reserve a seat in advance.

NOTE: AAdvantage Gold members can obtain seats seven days prior to departure free of charge in all classes.
Q:  How do I book a pre-reserved seat on British Airways?
A:  To begin, access your reservation on aa.com by selecting "Travel Information" and "My Trips" or the "Flight Check-In" page. Once you have retrieved your reservation, look for the "Choose Seats" link in the section of your itinerary that contains the British Airways segment(s). Once you select "Choose Seats," you will be redirected to British Airways.com to complete the seating process.

If you have questions during the process, contact British Airways at 1-800-AIRWAYS for assistance.

Note: If the e-ticket for your reservation has not yet been issued, you will not be able to reserve a seat and will receive a message that they may be assigned once the e-ticket is processed. You will then need to start the process over.
Q:  Is there a charge to pre-reserve a seat on British Airways?
A:  If you are an American Airlines AAdvantage Executive Platinum, Platinum or Gold member, there is no charge to reserve a seat on British Airways. For all other customers, a charge will be assessed and will vary in cost depending on the BA flight segment.

The currency displayed for the seat price will be the currency of the departure city. For example, if your origination is from the U.S., the charge will be displayed in U.S. dollars (USD) regardless of the original form of payment used on aa.com. If your origination is from Paris, France, the charge will be displayed in Euros (EUR).
Q:  What if I change my mind once I’ve selected the "Choose Seats" link?
A:  If you decide not to book a pre-reserved seat on British Airways, simply select the "Return to Booking" link during the seat process, and you will be redirected to your reservation on aa.com. No charge will be assessed if you do not complete the process.
Q:  What occurs after I book my pre-reserved seats on British Airways?
A:  Once you complete the seating process for your British Airways flight(s), select the "Return to Booking" to be redirected to your reservation details on aa.com. Please note that at this time, your pre-reserved seat for the British Airways flight(s) will not display on aa.com even though they are confirmed. You will also see that the link to return to BA's website has changed to "Change Seats."
Q:  What if I have questions about my seats or payment on British Airways?
A:  Since seating rules are different for each airline, please contact British Airways at 1-800-AIRWAYS for assistance with your pre-reserved seats on their flight segments.
Q:  Can I apply the value of an unused ticket or travel voucher as credit toward an online ticket purchase?
A:  Currently, we cannot accept any credits or paper vouchers for online purchases; however, eVouchers can be used on aa.com to purchase tickets.

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2. Trip Options

Q:  What are combined travel options?
A:  We offer combined products and features you may choose to add to your itinerary to make your travel experience easier, more convenient, and should your plans change, more affordable. These options may be purchased on aa.com and apply to domestic itineraries within the 48 contiguous United States (excluding Alaska and Hawaii) for itineraries marketed and operated by American Airlines and Envoy Air Inc. The options must be purchased by all passengers booked in the same reservation and will apply for the entire itinerary.
Q:  What is the difference between a fare difference and a change fee?
A:  A fare difference is the difference between the fare you have already purchased and the fare for the new flight that you booked. A change fee is the fee you are charged in order to change your nonrefundable reservation. While these combined travel options offer no change fees, fare differences may apply.
Q:  Can I check more than one bag if I purchase one of the options?
A:  The options include your first checked bag (second checked bag for AAdvantage Gold members, third checked bag for AAdvantage Platinum and Executive Platinum members and oneworld elite passengers). Any additional checked baggage will be charged at the second (or additional) checked bag rate. Please visit our baggage allowance page for more details.
Q:  What is Group 1 of general boarding?
A:  Group 1 boarding provides you with the ability to be among the first to board the airplane, allowing you more time to stow your carry-on luggage and to get comfortable.
Q:  Do bonus miles count toward elite status qualification?
A:  Travelers who purchase the Choice Plus option will receive a 50% mileage bonus using the base miles flown (on shorter flights, a minimum mileage may be applied). Bonus miles do not count toward qualification for elite status membership or Million MilerSM status, but they will add to your total available award mileage balance.
Q:  What is the same-day flight change benefit?
A:  Same-day flight change allows you to confirm a seat on a different flight on your day of departure on any American Airlines and/or American Eagle flight where eligible seats are available. You can call Reservations to make the change or handle the transaction at the airport ticket counter or self-service check-in machines. The alternate flights must be for your same itinerary and your flight change can only be confirmed within 12 hours of departure of the desired flight.
Q:  What is the same-day standby benefit?
A:  The same-day standby benefit allows you to standby for an earlier American Airlines or American Eagle flight on your day of departure at no additional charge. You can request to be added to the standby list at airport check-in or at the departure gate, unless the standby list is already closed at the time of request. If you are standing by for an earlier flight on your departure day, you will retain your original flight reservation until you are confirmed on the earlier flight. Unlike our same-day flight change option, same-day standby does not guarantee a seat on a particular flight.
Q:  What is a premium beverage?
A:  A premium beverage is a standard size alcoholic beverage. Visit our During Your Flight section for a list of alcoholic beverages served on board. Travelers under 21 may exchange their beverage coupon for a headset onboard. Please note that some flights before 10 a.m. or shorter than one hour may not serve premium beverages.
Q:  Can I keep my beverage coupon and use it on a later date?
A:  Beverage coupons are valid on the day of travel only.
Q:  How much do these travel options cost?
A:  Pricing varies and will be provided at the time of booking.
Q:  Why am I not being offered these combined benefit options on aa.com or at the self-service check-in machine?
A:  There are several situations under which you will not be offered these options. The new combined options are:
  • Available for travel within the 48 contiguous United States only
  • Available at time of initial booking and cannot be purchased at a self-service check-in machine. However, passengers who have not purchased combine options at booking can purchase select individual products by calling Reservations, at the airport ticket counter, or at a self-service check-in machine.
Additionally, AAdvantage Award Tickets are not eligible for these combined options. However, if you are traveling on an AAdvantage Award ticket, you can purchase select individual products at a self-service check-in machine at the airport.
Q:  What is the refund policy for the combined options?
A:  The refund policy is determined by the refund policy of the associated fare purchased. Please contact Reservations for assistance.
Q:  Can I buy these products separately?
A:  Many of these products can be purchased separately at check-in or by calling Reservations. Please visit our trip options page for information on specific product availability.
Q:  If I place a reservation on hold and later decide I want to add or remove a bundled option, what should I do?
A:  It is best to decide if you want combined features when you make your booking. If you change your mind when a reservation is on hold, you must log in to aa.com to cancel the reservation and book a new reservation.
Q:  What are Preferred Seats?
A:  Preferred Seats are standard legroom seats that are more favorably located throughout the Main Cabin. Preferred Seats are available for sale as early as 331 days prior to departure. Preferred Seats are complimentary for AAdvantage® elite-status members (AAdvantage Executive Platinum, AAdvantage Platinum and AAdvantage Gold), AAirpass customers traveling on an AAirpass ticket, oneworld elite-status members (Emerald, Sapphire and Ruby) and companions traveling on the same reservation. Full-fare customers, active U.S. military passengers traveling on a military fare and their family members traveling in the same reservation and AAdvantage AAnytime award ticket holders can also select Preferred Seats at no charge.
Q:  Who has access to Preferred Seats?
A:  Most customers have the option to purchase Preferred Seats up to 331 days in advance. Customers with elite status and those traveling on full-fare, AAirpass or AAnytime Award tickets and active U.S. military passengers traveling on a military fare (and their family members traveling in the same reservation) have complimentary access to Preferred Seats.
Q:  What if I choose not to purchase a Preferred Seat?
A:  Purchasing a Preferred Seat is optional. You may choose from available seats at no charge up to 331 days prior to departure, based on seat availability at time of booking. When you check in within 24 hours of departure, you will receive a seat assignment at no charge if you don’t already have one.
Q:  How much do Preferred Seats cost?
A:  Pricing for Preferred Seats starts at $4 USD and varies by flight. Customers with AAdvantage elite status, active U.S. military (and their family members traveling on the same reservation) and those traveling on full-fare, AAirpass, or AAnytime award tickets have complimentary access to Preferred Seats.
Q:  How can I purchase a seat?
A:  You can purchase a Preferred Seat as early as 331 days prior to flight departure when making your reservation at the aa.com View Reservations Web page or through Reservations. Preferred Seats can also be purchased at flight check-in through self-service check-in machines, aa.com or aa.com mobile.
Q:  Can I change to a different Preferred Seat, if I have already purchased a Preferred Seat on my flight?
A:  Yes. A change can be made to any available seat up to the boarding pass cut-off time on aa.com or airport self-service check-in machines.
Q:  Will seats be available at no charge?
A:  Yes, most seats on the aircraft will continue to be available at no charge. Customers without a seat assignment at time of check-in who choose not to purchase a Preferred Seat will receive a seat assignment at no charge.
Q:  What if there are no more available seats when I purchase a ticket?
A:  If you are not assigned a seat when you purchase a ticket or there are no more seats available to select, then an available seat will be assigned to you at check-in. Customers can check in online as early as 24 hours prior to departure.
Q:  Will Preferred Seats change the way American makes certain seats available for customers who require them because of a disability?
A:  No, American will continue to accommodate customers with disabilities just as before.
Q:  If I am traveling with a child or in a group, can I secure seat assignments together without having to purchase Preferred Seats?
A:  Yes, as long as there are seats available, you can get your seat assignments during booking. If adjacent seats are not available when you book, American will attempt to accommodate families traveling with a child (age 12 or under) and groups of five or more by assigning them adjacent seats, either before check-in or at the airport on the day of departure.
Q:  Do members of the U.S. military have access to Preferred Seats?
A:  Yes, active U.S. military members (and their family members traveling on the same reservation) get complimentary access to Preferred Seats. Preferred Seats can be selected by active U.S. military traveling on a Military or Government fare. If not traveling on a Military or Government fare, active U.S. military can request a Preferred Seat from an airport agent if available.
Q:  Can I purchase a Preferred Seat if I am traveling on an AAdvantage MileSAAver award ticket or a Business ExtrAA PlanAAhead ticket?
A:  Preferred Seats are not available for purchase to passengers traveling on AAdvantage MileSAAver award tickets or Business ExtrAA® PlanAAhead® tickets. You may choose any other available seat on the plane or one will be assigned to you at check-in.
Q:  Can I purchase a Preferred Seat if I am traveling on an AAdvantage AAnytime award ticket or Business ExtrAA AAnytime Award?
A:  Preferred Seats and Preferred Plus Seats are complimentary to passengers traveling on an AAnytime award ticket or Business ExtrAA AAnytime® award ticket.
Q:  What is the refund policy for Preferred Seats?
A:  Preferred seats are non-refundable if you change, cancel or miss your flight. Details on the refund policy can be found in the seats terms and conditions.

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3. Changing Reservations

Q:  Can I make changes to a reservation that I previously made on aa.com?
A:  Once your reservation has been booked online, you can make the following changes:
  • Change the reservation name
  • Cancel the entire reservation
  • Select/Change seats
Go to "Travel Information" and "My Trips" on the top navigation bar. In the booking process you were asked to give the reservation a name. This name can be changed. To cancel the reservation, select "View" located to the left of the itinerary you want to cancel. Next select "CANCEL" to cancel that specific reservation.

If you were not logged in at the time the reservation was made online; use the "Find Reservation" feature.

Once your reservation has been ticketed, you may make itinerary changes to an existing reservation provided the following conditions are met:
  • Travel is entirely between the U.S., Puerto Rico and/or U.S. Virgin Islands
  • Travel is entirely on American Airlines or American Eagle flights and/or one of our American Airlines-marketed codeshare partners itinerary
  • Your e-ticket was purchased with one credit card
  • Your ticket was issued from aa.com or American Airlines Reservations
  • You are not ticketed on an AAdvantage award or a fare purchased using a promotional code
  • All flights are confirmed
  • There are no more than six passengers in the reservation, and you are not part of a group booking
  • There are at least three hours before your next scheduled flight
From the top navigation bar select "Travel Information" and "My Trips" (you may be prompted to log in) and then enter your record locator in the "Find Reservation" box. Retrieve your reservation and if your reservation is eligible you will see a "CHANGE" button option.

For assistance with issues not listed above, please contact Reservations.
Q:  Why don't I see the Change button option when I view my reservation?
A:  There are multiple conditions that do not allow changes to be made online. You will not see the Change button if any of the following conditions are not true:
  • Travel is entirely between the U.S., Puerto Rico and/or the U.S. Virgin Islands
  • Travel is entirely on American Airlines or American Eagle or flights and/or one of our American Airlines-marketed codeshare partners itinerary
  • Your e-ticket was purchased with one credit card
  • Your ticket was issued from aa.com or American Airlines Reservations
  • You are not ticketed on an AAdvantage award or a fare purchased using a promotional code
  • All flights are confirmed
  • There are no more than six passengers in the reservation, and you are not part of a group booking
  • There are at least three hours before your next scheduled flight
For assistance with issues not listed above, please contact Reservations.
Q:  Can I make changes to a reservation that I made outside aa.com?
A:  Only flight reservations that were ticketed through American Airlines Reservations or aa.com may be changed provided the following conditions are met:
  • Travel is entirely between the U.S., Puerto Rico and/or the U.S. Virgin Islands
  • Travel is entirely on American Airlines or American Eagle flights and/or one of our American Airlines-marketed codeshare partners itinerary
  • Your e-ticket was purchased with one credit card
  • You are not ticketed on an AAdvantage award or a fare purchased using a promotional code
  • All flights are confirmed
  • There are no more than six passengers in the reservation, and you are not part of a group booking
  • There are at least three hours before your next scheduled flight
From the top navigation bar select "Travel Information" and "My Trips" (you may be prompted to log in) and then enter your record locator in the "Find Reservations" box. Retrieve your reservation and if your reservation is eligible you will see a "CHANGE" button option.

For assistance with issues not listed above, please contact Reservations.

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4. Same-Day Travel Changes

Q:  What is American's standby policy?
A:  Customers who may standby for free, on the day of travel, include:
  • AAdvantage® Executive Platinum, AAdvantage Platinum and AAdvantage Gold, as well as oneworld® alliance Emerald, Sapphire or Ruby members
  • Those who purchase tickets in First and Business Class as well as those who purchase unrestricted Economy Class fares (Y class of service)
  • Active U.S. Military personnel traveling on orders or personal travel and active U.S. Military dependents traveling on orders
  • View a complete list of passengers who may standby at no charge
All customers will have an option to guarantee a seat on an earlier or later same-day flight if Same-Day Flight Change is offered for that flight. If Same-Day Flight Change is not available, customers may have the option to standby for an earlier flight with Same-Day Standby.

The standby policy applies to travel within and between the U.S., Puerto Rico, U.S. Virgin Islands, the Caribbean or Canada on American Airlines and/or American Eagle.
Q:  If I am flying with a passenger who is eligible to standby, will I be able to standby?
A:  The ability to standby at no charge applies to traveling companions who are booked in the same passenger record with the standby-eligible customer.
Q:  What happens if Same-Day Flight Change is not available for a flight and I am not a premium customer, but I would like to take an earlier flight?
A:  Same-Day Standby allows you to standby for an earlier American Airlines or American Eagle flight with the same routing on your day of departure when Same-Day Flight Change isn’t available. You can purchase Same-Day Standby for eligible flights up to 24 hours before your original flight on AA.com. You will retain your original flight reservation until you are confirmed on the earlier flight. Unlike our Same-Day Flight Change option, Same-Day Standby does not guarantee a seat on a particular flight. If Same-Day Standby is not available, you may remain on the flight you booked or pay the difference in fare for the flight desired and any applicable charges for the change.
Q:  If my flight is cancelled, am I required to pay the charge for Same-Day Flight Change or Same-Day Standby to get on a different flight?
A:  No, if you are involuntarily placed on a different flight from the one you purchased, you will not have to pay an additional charge. Please contact an American Airlines gate agent or call Reservations for more information.
Q:  What happens if I accidentally miss my flight?
A:  If you miss your flight, please contact an American Airlines gate agent or call Reservations to determine your best course of action.
Q:  How do I purchase Same-Day Flight Change or Same-Day Standby for a same-day flight?
A:  Please visit aa.com, a Self-Service Check-In machine or contact Reservations or a ticket counter agent to see if your fare qualifies. Visit our Same-Day Travel page for more information.

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5. International Passenger Details

Q:  What are International Passenger Details?
A:  International Passenger Details consist of Country of Residence and Temporary U.S. Address for U.S. visitors. American is required to collect this information according to U.S. law. Additionally, you will be asked to provide an emergency contact.

Attention AAdvantage Members!
Add travel documentation to your AAdvantage account profile now, and we'll add the information automatically when you use Online Flight Check-In on AA.com. Just keep your travel documentation updated in your profile. See the AAdvantage FAQs for more details.
Q:  Why am I being asked for a temporary U.S. address?
A:  American is required to collect a temporary U.S. address from all U.S. visitors prior to boarding an international flight into the U.S.

Note: A maximum of 35 characters is allowed when entering a visiting address. Please use abbreviations when possible, such as Apt for apartment, St for Street, Ave for Avenue, etc.
Q:  What should I do if I do not know my U.S. address?
A:  U.S. visitors are required to provide a temporary U.S. address for their first night's stay prior to boarding an international flight into the U.S. Providing this information on AA.com is optional, but will expedite check-in at the airport.
Q:  I am staying in a hotel and do not have the address. May I simply provide the hotel name and city?
A:  Yes. The hotel name and city where the hotel is located are sufficient.
Q:  Do I have to provide a temporary U.S. address if I am departing the U.S. on a cruise shortly after my arrival?
A:  Yes. You may enter the cruise line name and port city as the temporary U.S. address.
Q:  What response should I give when I am asked for my Country of Residence?
A:  Select the country in which you legally reside, regardless of country of citizenship. American Airlines is required to collect country of residence information from all passengers who board an international flight to or from the United States.
Q:  Why am I being asked for an Emergency Contact?
A:  American collects a contact name and telephone number from all international passengers. Providing this information is voluntary, and would be used only if necessary as notification in the event of an emergency.
Q:  Can I provide Emergency Contact Information at the airport?
A:  Yes. However, providing this information on AA.com will expedite check-in at the airport.
Q:  What if I don't want to provide International Passenger Details?
A:  According to U.S. law, American is required to collect this information from all passengers before travel to or from the United States. Passengers who refuse to supply this information will not be allowed entry to the U.S. and therefore will not be allowed to check-in for travel.

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6. Special Service Requests

Q:  Can I request special assistance when making my reservation on AA.com?
A:  Yes. However, if you are changing your reservation, please see additional information below.

When you enter your passenger name(s), just check the box 'Disability Assistance Required' next to the traveler(s) who will need special assistance. Once this box is checked, you may identify your special needs on the next page. You may select from the following assistance options:

Wheelchair Assistance (one of three options):

  • Passenger can walk but requires wheelchair for distance to/from gate (see agent for wheelchair)
  • Passenger can walk but needs assistance up/down stairs. A Special Assistance Coordinator will contact the passenger to make arrangements.
  • Passenger cannot walk and needs assistance to seat on plane. A Special Assistance Coordinator will contact the passenger to make arrangements.


Visually Impaired
Passenger is visually impaired and needs guidance assistance.

Hearing Impaired
Passenger is hearing impaired and needs assistance.

Additional information regarding accessibility and assistance for customers with disabilities is also available.
Q:  Will I keep my special assistance request(s) when changing my reservation on AA.com?
A:  If you are changing your reservation on AA.com, only the following disability service requests will be transferred to your new changed reservation:
  • Wheelchair (Passenger can walk but requires wheelchair for distance to/from gate (see agent for wheelchair)
For all other disability requests, please contact Reservations to re-submit your special assistance request.

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7. Payment Options

Q:  What forms of payment can I use to purchase my ticket on aa.com?
A: 
Debit / ATM card
See Note below
American Airlines Credit CardSM (Fly Now Payment Plan)
American Express American Airlines Gift Cards
See Note below
Diners Club
Discover PayPal
JCB UATP Card (Universal Air Travel Plan)
MasterCard  
Visa  

With the exception of American Airlines Gift Cards, only one credit, debit, prepaid or bank-issued gift card can be used to purchase a ticket on aa.com. Note: If using the aa.com U.K. website, the credit/debit card provided must have a billing address in the United Kingdom or the United States.

You must use a credit/debit card with a billing address in the U.S., Puerto Rico, the U.S. Virgin Islands, Canada, the United Kingdom and select countries in Latin America, the Caribbean, Europe, Asia Pacific, Middle East, Africa and South America (special rules and restrictions may apply) to purchase tickets online.

In other countries, customers with credit/debit card billing addresses in Africa, Asia-Pacific or Europe may book through other aa.com sites in Australia, Belgium, China, France, Germany, India, Ireland, Italy, Japan, Korea, the Netherlands, Russia, Spain or Switzerland.

You may find a list of valid credit/debit cards on the ''Review & Pay" page under the "Credit/Debit Card" section when you are making your reservation online. Or, you may also obtain this information in "My Account" under "Reservation Preferences". Select "Credit/Debit Card" and then "Add New Card."

You can also pay directly from your checking account using your debit / ATM card:

Debit / ATM Card:

  • In addition to debit cards with a Visa, MasterCard or Discover logo, aa.com also accepts ATM cards that require the use of a PIN (for ATM cards issued in the U.S., Puerto Rico, or the U.S. Virgin Islands).
  • As an enhanced security measure for our customers, you may now enter your PIN when using your debit/ATM card on aa.com through the PaySecure® PIN authentication technology for online debit transactions. This PIN-entry feature will be available to you if your debit / ATM card is issued (and has a billing address) in the U.S., Puerto Rico, or the U.S. Virgin Islands, and is enabled for the use of PIN online.

We also accept PayPal from customers in the U.S. (including Puerto Rico and the U.S. Virgin Islands), Canada and the United Kingdom. Note: If your PayPal payment is declined for any reason, your reservation will be canceled immediately.

Please note that for aa.com bookings in the U.K. paid with a credit card or PayPal, a processing fee of £4.50 per ticket will be charged. The processing fee does not apply to U.K. bookings paid with a debit card. This fee is refundable only for refundable tickets.

Q:  What do I do if I want to book a reservation on aa.com but don't want to use a credit card?
A: 

We offer you the flexibility and convenience of booking your reservation online even if you don't use a credit card:

  • In addition to debit cards with a Visa, MasterCard or Discover logo, aa.com also accepts ATM cards that require the use of a PIN. And as an enhanced security measure for our customers, you may enter your PIN when using your debit / ATM card on aa.com through the PaySecure® PIN authentication technology for online debit transactions. This PIN-entry feature will be available to you if your debit / ATM card is issued (and has a billing address) in the U.S., Puerto Rico, or the U.S. Virgin Islands, and is enabled for the use of PIN online.
  • Use your PayPal account to pay for your tickets. This option is available to customers in the U.S. (including Puerto Rico and the U.S. Virgin Islands), Canada and the United Kingdom.

Otherwise, you can hold your reservation online without using a credit card if you are booking your reservation seven or more days prior to departure. Once you have made your reservation, you can purchase your ticket at any one of our Airport Ticket Offices or Travel Centers. Our Airport Ticket Offices or Travel Centers accept multiple forms of payment including credit/debit cards and cash.

E-ticket eligible travel originating in the United States, Puerto Rico and the U.S. Virgin Islands, may be paid for wholly with American Airlines Gift Cards. American Airlines Gift Cards cannot be used for payment at Travel Centers or airport ticketing locations.

Note: Reservations ticketed by our reservations offices, airport ticket counters or travel centers are subject to an additional charge.

Q:  How do I enter my PIN on aa.com when using my debit / ATM card?
A: 

If your debit / ATM card is issued in the U.S., Puerto Rico, or the U.S. Virgin Islands, and is enabled for the use of PIN online, a graphical PIN pad will appear on aa.com for you to enter your PIN. PaySecure automatically detects whether your card can be used with a PIN online, and if your financial institution participates with PaySecure. As you enter each digit of your PIN using a mouse or touchscreen, the secure PIN pad will scramble, keeping your PIN safe. If you mistype or forget your PIN during the first try, you will have one more chance to re-enter your PIN. The process is similar to using your PIN at an ATM or at the point of sale in groceries or retail stores. You also have the option not to enter your PIN (i.e., process the transaction as 'credit') if you choose to.

Q:  How do I use the Fly Now Payment Plan to make a ticket purchase on aa.com?
A:  Visit the Fly Now Payment Plan information page for instructions on how to complete your transaction.
Q:  How do I pay for my ticket using PayPal?
A:  From the payment screen, select the "Pay with PayPal" option. You will be temporarily redirected to PayPal's website where you can log in to your account and confirm your payment. You will then be returned to aa.com to complete your purchase. Note: If your PayPal payment is declined for any reason, your reservation will be canceled immediately.

If you don't have a PayPal account, you can create one upon checkout. From the payment screen, select the "Pay with PayPal" option and you will be temporarily redirected to PayPal's website where you can create a new PayPal account. Signing up for a PayPal account is easy, it takes just a few minutes to complete, and it's free.

This payment option is available to customers in the U.S. (including Puerto Rico and the U.S. Virgin Islands), Canada and the United Kingdom.
Q:  How do I apply the value of an unused ticket or travel voucher as credit toward an online ticket purchase?
A:  You may apply the value of an unused ticket (subject to the rules of your ticket) or travel voucher as credit toward an online ticket purchase if the following applies to your reservation:

  • The reservation can be placed on hold
  • You are traveling wholly on American Airlines, American Eagle or certain American codeshare flights or oneworld® partners

In order to complete these transactions, you must allow at least 12 days (or at least 21 days for residents of Canada) before your departure date.

Simply make your reservation online and select the hold option, write down your record locator, then call our reservations agents to set up the ticketing. The Reservations Agent will arrange for you to mail in the unused portion of your ticket or transportation voucher and apply it toward full or partial payment.
Q:  Can I buy a ticket for someone else?
A:  Yes, you can purchase a ticket for someone else. AAdvantage miles applicable will be credited to the AAdvantage® member traveling.
Q:  What is a Card Security Code?
A:  The card security code is the 3 or 4 digit code which provides added protection against credit card fraud. By capturing the Card Security Code, we are validating that the customer placing the online reservation is in possession of the credit or debit card and that the account is legitimate.
Q:  Where is the Security Code Located?
A:  VISA and Mastercard:
Look on the back of your card in the Signature Panel. You should see a 3-digit code following either your entire 16-digit credit card number or just the last 4-digits of your credit card number. This 3-digit code is your Card Security Code.

American Express: Printed on the front of your card just above and to the right of your embossed credit card number is a 4-digit code. This 4-digit code is your Card Security Code.

Credit Card Back Panel On Visa or MasterCards, your card security code is the 3-4 digit number appearing on the BACK of your credit card. This number is not your PIN. We do not store your security code after verifying your credit card.
  The Security ID may be found in these locations.  
 
Amex Generic Card On American Express credit cards, the security code has 4 digits and appears on the FRONT of the card above the credit card number.
Q:  Will aa.com store my security code?
A:  No. Validation will be done up front and the code will not be stored.
Q:  Can I have a ticket sent to an address other than my billing address?
A:  No. Due to security reasons, in the rare occasion that a paper ticket is issued, we can only mail it to the billing address of the credit card that was used to purchase it.
Q:  What is electronic ticketing?
A:  Electronic ticketing allows you to travel without the use of paper tickets. Ticket information is electronically stored, and you receive only a confirmation of your itinerary and receipt.
Q:  When will I see an electronic ticketing option?
A:  To qualify for electronic ticketing:
  • You must have a billing address in the U.S., Puerto Rico, the U.S. Virgin Islands, Canada, the United Kingdom, or in the following Latin American and Caribbean countries: Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Netherland Antilles, Nicaragua, Panama, Paraguay, Peru, St. Kitts, St. Lucia, St. Vincent & the Grenadines, Trinidad, Turks & Caicos, Uruguay, Venezuela.
  • Your itinerary must be entirely on American Airlines, American Eagle or on a carrier with which we have an interline electronic ticketing agreement, and your itinerary cannot contain more than 16 flight segments.
  • Customers purchasing reservations booked at least two hours before flight departure, customers purchasing reservations with a UATP Card and all AAdvantage Executive Platinum, Platinum or Gold members will see the Electronic Ticketing option when making a reservation on aa.com.
  • Certain destinations in your itinerary may not allow electronic ticketing travel.
Q:  Why do I only see an electronic ticketing option when I purchase my tickets?
A:  All qualifying reservations will be electronic tickets.
Q:  Can I still receive paper tickets if I am eligible for electronic ticketing?
A:  As part of our initiative to streamline your airport experience and reduce costs we will offer paper tickets only if your reservation does not qualify for an electronic ticket.
Q:  Are there any charges associated with tickets issued by reservations offices, airport locations or American Airlines Travel Centers?
A:  American Airlines Reservations
  • $25 for travel within the U.S.
    $35 for international travel
American Airlines Airport Ticket Counter And Admirals Club
  • $35 for travel within the U.S.
    $45 for international travel
American Airlines Travel Center
  • A $35 USD charge applies
  • Due to government and market requirements, a higher charge may be charged in Colombia
This charge does not apply to:
  • Involuntary changes
  • Reissued tickets
  • AAdvantage Executive Platinum members when the member is traveling on either a revenue or award ticket. The service charge will not apply to any passenger booked in the same reservation as the AAdvantage Executive Platinum member.
  • AAdvantage award tickets issued within 21 days of travel and an expedite charge is collected.
  • AAirpass tickets
  • Government/military fare tickets
  • Prepaid tickets
Q:  What is Express Ticket Service?
A:  Express Ticket Service is American Airlines telephone payment service accommodated to our Latin American and Caribbean customers. This exclusive feature on www.aa.com/espanol is a faster, more convenient system which allows customers to hold a reservation online and then complete their purchasing transaction by calling their local American Airlines reservations office.
Q:  How early should I arrive at the airport to buy a ticket that allows purchase on the day of departure?
A:  Check-in times vary based on your departure airport. Please see Suggested Arrival Times for recommended check-in times. Note that if you need to complete other transactions in addition to checking in, additional time may be required. Also note that tickets issued at the airport are subject to an additional charge.

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8. City/Airport Codes

Q:  Why didn't I receive the correct city in the results when I typed the city name / city code?
A:  This function on AA.com will accommodate some phonetic spellings and give a list of results. If the city you are searching for is not in that result list, you may want to check the spelling or it may be a city that does not have any type of commercial air service.

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9. My Reservations

Q:  How can I view my reservations?
A:  From "Travel Information" on the top navigation bar select "My Trips." You will then be prompted to login or you may continue without logging into the site.

If your reservation is not listed, use the "Find Reservations" feature. This allows you to look up reservations using the six-letter record locator (your reservation confirmation code). Additionally, depending on your login status, you may also find a reservation using the passenger name and the originating carrier, flight number and departure city.

Please note that when attempting to find a reservation, the passenger name entered must match the name in the reservation exactly as it was booked. Also, when using the "Find Reservations" feature and inputting the originating carrier, flight number and departure city, you must either be a passenger in the reservation or have purchased the reservation or have booked the reservation on AA.com. If your reservation was booked as part of a group and you want to view other passengers in the reservation, you must enter their name in the Find Reservations box on the My Reservations page.
Q:  What does the status field indicate when I view my reservations?
A:  There are 4 reservation status indicators when reviewing reservations:
  • A "Hold" status indicates a reservation has been put on hold and the date referenced is the date the reservation will cancel if not purchased.

  • A "Purchased" status indicates the date the reservation was purchased on the site.

  • A "Canceled" status indicates that the specific reservation has been canceled. Any date shown with a canceled status is the date that AA.com was advised of the cancellation; not necessarily the date that it was canceled, if canceled outside AA.com.

  • "Ticketed" status is indicated when a previously "Held" reservation has had a ticket issued for it. This status may also reflect that a travel agency has indicated that they will be issuing a ticket for this reservation.
Q:  Can I cancel my ticketed reservation on aa.com?
A:  Yes, if your reservation was booked online, you can cancel your ticketed reservation provided you are logged into the site with your AAdvantage number and password or the email address associated to your AAdvantage account. To use this alternate login feature, the email address should be unique and not associated to more than one AAdvantage account.

From "Travel Information" select "My Trips." To cancel the reservation, click "Select" located to the right of the itinerary you want to cancel. Next select the 'CANCEL' button located under your Itinerary Summary button located under your Itinerary Summary.

If you were not logged in at the time the reservation was made online; use the 'Find Reservation' feature, to locate the reservation, then cancel.

If you do not wish to login with your AAdvantage number and password or have forgotten it, then please contact American Airlines Reservations to cancel your reservation.

Note: You may want to print a copy of your Itinerary and/or Itinerary & Receipt for your records prior to canceling your reservation.
Q:  How long will canceled reservations appear on my list?
A:  Reservations that have been flown or canceled will remain on your list of itineraries until one day after the last travel date in that itinerary. You may choose to remove a record from your flight reservation list by selecting the 'Remove' link next to the specific record you wish to delete. Please note that this will not cancel an active itinerary - it simply removes it from your list.
Q:  What does the 'remove' link do?
A:  This option appears for itineraries which have already been canceled (see "Can I cancel my reservation on AA.com?" above). "Remove" will remove the selected itinerary from your list of online reservations. However, please note that by selecting the 'Remove' link, you will not cancel an active itinerary - it will simply remove it from your reservation list.

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10. Changing Non-AA Created Reservations

Q:  Will I be charged if American Airlines personnel change a reservation originally created by a travel agency or Web site other than AA.com?
A:  Yes. An additional charge per person will be required for reservations changed by our Reservations, airport or Travel Center personnel.

However, if you meet the necessary qualifications, you may change your reservation on AA.com with no charge.
Q:  What if there is a schedule change, do I have to pay an additional charge?
A:  No. The additional charge applies to voluntary changes and will not be applied when a schedule change or cancellation has occurred.
Q:  Does this charge replace the ticket change charge?
A:  No. In order to change and confirm your itinerary, you will pay the applicable change charge and any fare difference, plus the additional charge for changing a reservation created by a third party.

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11. Check-In Information

Q:  What time should I arrive at the airport?
A:  The amount of time needed to complete all check-in requirements varies depending on your itinerary. Refer to our Check-In section for additional information.

12. Online Flight Check-In General Information

Q:  What is Online Flight Check-In?
A:  Online Flight Check-In is a service that enables American Airlines and American Eagle customers to check in for a flight from home, the office or anywhere there is an Internet connection. Additionally, if your itinerary includes a connection to a carrier with which we have an e-ticketing and online check-in agreement you may check in for your flights with these carriers as well. View the list of other airlines with online check-in agreements. Note: the first flight for which a passenger is checking in must be on American Airlines or American Eagle. Online Flight Check-In is also available when your first flight is operated by British Airways, Iberia or Japan Airlines. Your check-in request will be transferred to the operating carrier's website.

To use Online Flight Check-In, just select the Flight Check-In under Reservations on the top navigation bar then follow the simple instructions.

Please note that boarding passes for carriers other than American Airlines or American Eagle may not be issued depending on our agreement with the carrier involved. You may still use Online Flight Check-In for these carriers, but you will need to obtain a boarding pass directly from that carrier.
Q:  Who can use Online Flight Check-In?
A: 

You can use Online Flight Check-In if you meet all of the following requirements:

  • You log in to aa.com with your AAdvantage® number and password OR you know the name and six-character record locator of the passenger. You may also log in with the email address associated to your AAdvantage account. To use this alternate log in feature, the email address should be unique and not associated to more than one AAdvantage account.
  • The passenger is traveling on an American Airlines or American Eagle electronic ticket (including e-tickets issued by travel agencies or other online sources). Online Flight Check-In is also available when your first flight is operated by British Airways, Iberia or Japan Airlines. Your check-in request will be transferred to the operating carrier's website.
  • The passenger is booked on a flight that is:
    • Less than 24 hours but more than 45 minutes before departure for flights departing from U.S., Puerto Rico or USVI airports
    • Less than 24 hours but more than 90 minutes before departure for flights departing from all other airports
    • Less than 24 hours for flights operated by British Airways for travel that's not within and between the U.S., Puerto Rico or USVI
    • Less than 36 hours for flights operated by Iberia for travel that's not within and between the U.S., Puerto Rico or USVI
    • Less than 72 hours for flights operated by Japan Airlines for travel that's not within and between the U.S., Puerto Rico or USVI
  • The passenger has a seat assignment.
  • You are checking in only for American Airlines or American Eagle flights, or a carrier with which we have an electronic ticketing agreement. The first flight for which you are checking in must be operated by American Airlines or Envoy Air Inc. to use Online Flight Check-In. Online Flight Check-In is also available when your first flight is operated by British Airways, Iberia or Japan Airlines. Your check-in request will be transferred to the operating carrier's website.
Q:  Are there any special circumstances in which I can't use Online Flight Check-In?
A:  You are not eligible to use Online Flight Check-In if:
  • The first flight for which you are checking in is NOT operated by American Airlines or Envoy Air Inc. However, if your first flight is operated by British Airways, Iberia or Japan Airlines, your check-in request will be transferred to the operating carrier's website.
  • You are traveling on a military fare.
  • You are traveling with a pet.
  • You are traveling with an oxygen container.
  • If the first flight for which you are checking in is operated by British Airways, Iberia or Japan Airlines, their check-in rules will apply. You may check with the operating carrier for more information.

When your travel is within or between the U.S., Puerto Rico and the USVI:

  • You are an unaccompanied minor.
  • It is not between one and 24 hours before your flight

When your travel is not within or between the U.S., Puerto Rico and the USVI:

  • You are traveling with an infant under the age of two
  • It is not between two and 24 hours before your flight
  • It is more than 24 hours before your flight operated by British Airways
  • It is more than 36 hours before your flight operated by Iberia
  • It is more than 72 hours before your flight operated by Japan Airlines
Q:  How can I expedite the online check-in process for my international trip?
A:  AAdvantage members may go to "My Account" to add the following travel documentation:
  • Emergency Contact
  • Country of Residence
  • Passport Information
  • U.S. Resident Card information
Add travel documentation to your AAdvantage account profile now, and we'll add the information automatically when you use Online Flight Check-In on aa.com. Just keep your travel documentation updated in your profile. See the AAdvantage FAQs for more details.
Q:  Can I check in online for my return flight at the same time as my outbound flight?
A:  Customers traveling with e-tickets who have return flights within 24 hours of departure may check in for both outbound and return flight segments at the same time.
Q:  Can I use Online Flight Check-In if I have connecting flights? What if I'm connecting to another airline?
A: 

Yes. When your connecting flight is an American Airlines or American Eagle flight, you will be able to use Online Flight Check-In and obtain a boarding pass for each flight. You can also use Online Flight Check-In when your connecting flight is on another carrier, as long as we have an e-ticketing agreement with that carrier.

Please note that boarding passes for carriers other than American Airlines or American Eagle may not be issued depending on our agreement with the carrier involved. You may still use Online Flight Check-In for these carriers, but you will need to obtain a boarding pass directly from that carrier.

Q:  Can I view or change my seat assignment using Online Flight Check-In?
A:  Yes. When your itinerary is displayed prior to checking in, choose the "Select" seats button to view or change your seat(s). You will be presented with a seat map showing available seats. For flights operated by British Airways, Iberia or Japan Airlines you may check with the operating carrier for more seat information.
Q:  Do I need to print my boarding pass?
A: 

Yes, unless you choose Mobile Boarding Pass which is available for departures from select cities. You will need to present your boarding pass to airport security. Your printer should be set to print "8 1/2" x 11" copy using normal or better quality. The page orientation should also be set to "Portrait". If you are traveling on an American Airlines flight, you will receive only one boarding pass for each flight.

If you have selected the "Email to Print" option with Online Flight Check-In, the boarding pass has been sent to you as an Adobe® PDF attachment to the email. You will need to open the file attached to the email and then print the boarding pass on your printer.

Q:  What if I am having problems viewing the PDF file attachment from my boarding pass email?
A:  Be sure that you have the appropriate software (Adobe® Acrobat® or Adobe® Reader®). There are Adobe Reader versions for MS Windows, MS Windows NT, OS/2, Macintosh, and Unix platforms. Download the Adobe Reader for free from Adobe*.
Q:  What if I am having problems printing the PDF file attachment from my boarding pass email?
A: 

If you can view the attachment correctly on your screen, but it fails to print correctly, you should do the following:

  • With the PDF file open in Acrobat or Acrobat Reader, choose Print from the File menu.
  • Windows Users: Check the "Print as Image" option in the Print dialog. If you don't see the option to "Print as Image" be sure that you have the latest version of Adobe Acrobat Reader. Download the Adobe Reader for free from Adobe*.

    Macintosh Users: Change the setting for the popup menu at the top of the dialog from General to Acrobat, and select Print as Image as the print method.
  • Select Print.
  • If you are still having trouble, additional information about troubleshooting printing problems for PDF files can be found through the following links at Adobe's site:
Q:  What should I do if I received a boarding pass attachment in email, but I can't view or print my boarding pass?
A:  To obtain a duplicate boarding pass, visit a Self-Service Check-In machine when you arrive at the airport or stop by Curbside Check-In.
Q:  I forgot to print my boarding pass when I used Online Flight Check-In? Can I go back and print it?
A:  Yes. View instructions for printing your boarding pass after you have used Online Flight Check-In. You may also visit Curbside Check-In, a Self-Service Check-In machine or see an American Airlines agent when you arrive at the airport to obtain a boarding pass.
Q:  What should I do if I used Online Flight Check-In but I lost my boarding pass?
A:  To obtain a duplicate boarding pass, visit a Self-Service Check-In machine when you arrive at the airport or stop by Curbside Check-In.
Q:  How do I check my baggage after checking in with Online Flight Check-In?
A: 

After you have checked in using Online Flight Check-In, you may check your bags using any of the following options:

Q:  What if I used Online Flight Check-In and can't make my flight?
A:  If you are unable to make your flights, please contact Reservations prior to flight departure to retain the value of your ticket. Charges or penalties may apply for changes, depending on the fare paid for the ticket.
Q:  Can I change my reservations online after using Online Flight Check-In?
A:  No, you are not able to change your reservation online once you have checked in. Please contact Reservations for assistance.

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13. Online Flight Check-In Within and Between the U.S., Puerto Rico and the USVI

Q:  Why is the "Email for use on Cell Phone or other Mobile Device" not available for my itinerary?
A:  To qualify for this boarding pass option, the itinerary must only contain a single passenger and depart and connect through an airport that has the capability to scan 2D barcodes on mobile phones at the TSA security check point. Visit Mobile Boarding for eligible cities. If the itinerary contains a return flight within 24 hours, the itinerary may also not be eligible.
Q:  Why am I required to provide infant information for Online Flight Check-In?
A:  American Airlines collects this information to have an accurate record of all passengers onboard the aircraft.
Q:  What does my printed boarding pass include?
A: 

You will have the following information available during your trip:

  • Your name, seat number and flight number
  • Daily weather forecast
  • Insight into activities and events taking place at your destination
  • Special offers, discounts or coupons to local places of interest
  • Have a connecting flight? You will have a printout of the airport map with locations for food and beverages as well as shops and services.
  • Traveling with your family? Additional boarding passes will include games to play on the plane.
Q:  How can I print my boarding pass in black and white?
A: 

To print your boarding pass, complete the following steps:

Mac:
1. Select the "Print Boarding Pass" button on the main boarding pass page.
2. Choose "Color Matching" from the settings drop down.
3. Choose "Other Profiles" from the profile drop down.
4. Choose "Generic Gray Profile" from the list and then select the "OK" button.

Windows:
1. Select the "Print Boarding Pass" button on the main boarding pass page.
2. Select either Grayscale or Pure Black and White under the Color/grayscale option at the bottom of the print dialogue window.

Q:  How can I print without the weather, destination highlights and offers?
A:  Select the "Print Without Destination Highlights" link on your boarding pass.
Q:  If I've checked in and printed a boarding pass with Online Flight Check-In, where should I go once I arrive at the airport?
A:  You can proceed directly to Security with your government-issued photo identification and boarding pass, then right to your departure gate where you wait for your boarding group to be called. Be sure to verify your gate assignment when you arrive at the airport as gate assignments and departure times may change. You must be at your gate for boarding at least 30 minutes prior to scheduled departure time. Reservations are subject to cancellation if you are not checked in and at the departure gate at least 15 minutes prior to departure.

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14. Online Flight Check-In Beyond the U.S., Puerto Rico and the USVI

Q:  If I want to use Online Flight Check-In for a flight that's not within or between the U.S., Puerto Rico or the USVI, what information am I required to provide?
A: 

You will need to provide:

  • Your country of residence
  • Passport name
  • Passport number
  • Expiration date
  • Date of birth
  • Gender
  • The country of issuance
  • Your nationality
  • An emergency contact
Attention AAdvantage Members!
Add travel documentation to your AAdvantage account profile now, and we'll add the information automatically when you use Online Flight Check-In on AA.com. Just keep your travel documentation updated in your profile. See the AAdvantage FAQs for more details.

Note: For flights operated by British Airways, Iberia or Japan Airlines, travel documents are optional when viewing a reservation on AA.com but will be required at time of check in with the operating carrier.
Q:  How do I update the name on my AAdvantage account to match my passport?
A:  If you need to update your first name or middle name, you can make a one-time change on AA.com by going to www.aa.com/MyAccount. If you need to make a change to your last name, go to www.aa.com/namechange for instructions. Both names must match to use Online Flight Check-In.
Q:  Why was I asked to enter my passport information twice?
A:  You may be asked to verify your passport number, expiration date and date of birth for security purposes.
Q:  Can I process the check in for everyone in my party at the same time?
A: 

Yes, as long as:

Q:  Can I use Online Flight Check-In if I am traveling with an infant?
A:  No. This service is not available for an infant traveling internationally. When travel is not within the U.S., infants under age two who do not pay a fare may be required to have a ticket and additional taxes may apply.
Q:  Can I get a boarding pass if I haven’t checked in?
A:  No. You must check in before printing a boarding pass.
Q:  Will I be able to go straight to the gate once I have completed Online flight Check-in?
A: 

In most cases, you will be able to go straight to the gate however there are some countries that have special requirements. In these cases the following message will display when you check in online and will also appear on your boarding pass:

"Proceed to AA Ticket Counter before Security Screening."

Q:  How far in advance can I use Online Flight Check-In for a flight that’s not within or between the U.S., Puerto Rico or USVI?
A: 

For flights within or between the U.S. Puerto Rico and the USVI, you can use Online Flight Check-In between one and 24 hours prior to your flight.

For flights beyond between the U.S. Puerto Rico and the USVI, you can use Online Flight Check-In:

  • between two and 24 hours prior to your AA flight
  • 24 hours or less before your British Airways flight
  • 36 hours or less before your Iberia flight
  • 72 hours of less before your Japan Airlines flight
For British Airways, Iberia and Japan Airlines, your check-in request will be transferred to the operating carrier's Web site.
Q:  In what circumstances do I need to provide my U.S. Resident Card information?
A:  When you have indicated the United States as your country of residence and your passport nationality is other than the United States you will be asked to provide U.S. Resident Card information.

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15. Online Flight Check-In With Upgrades

Q:  Can I use Online Flight Check-In while traveling on 500-mile upgrades?
A: 

If your upgrade has already been confirmed, you must have the appropriate number of 500-mile upgrades in your account in order to complete check-in.

If your upgrade has not been confirmed at the time you use Online Flight Check-In, you will automatically be given the opportunity to be added to the Airport Upgrade Standby List on AA.com, at Self-Service Check-In or by an airport agent. The date and time of your original request, along with your elite status level, will determine your priority on the Airport Upgrade Standby List. Please note: you must have the appropriate number of upgrades in your account at the time of check in for yourself and, if applicable, your companion, in order to be added to the standby list.

Q:  Who may purchase 500-mile upgrades during Online Flight Check-In on AA.com?
A: 

All eligible AAdvantage members may purchase 500-mile upgrades during Online Flight Check-In, provided you meet the following criteria:

  • Your upgrade is already confirmed, and
  • You are the only traveler in the reservation
If you do not meet the criteria, you may still purchase the required 500-mile upgrades at the airport Self-Service machine or via an AA airport agent during check-in. Upgrades purchased on aa.com or at the Self-Service machine are offered at a discounted price.
Q:  Where do I need to travel in order to qualify for the option to purchase 500-mile upgrades during Online Flight Check-In?
A:  Upgrades may be purchased during Online Flight Check-In when you are traveling within the U.S., the U.S. Virgin Islands and Puerto Rico. If you are traveling between the U.S. and Central America or between the U.S. and the Caribbean, you can only purchase the required 500-mile upgrades at the airport Self-Service machine or with an AA airport agent during check-in. Upgrades purchased on aa.com or Self-Service machines are offered at a discounted price.
Q:  How do I pay for upgrades purchased during Online Flight Check-In on AA.com?
A:  If you need additional upgrades for your trip, you will be prompted to purchase the required number during the flight check-in process. You may purchase these upgrades with a credit/debit card.
Q:  Can I use credit/debit cards that I have saved in the Reservation Preferences area of My Account?
A:  Yes; however, you must be logged in to have access to your saved credit/debit cards. If you are not already logged in at the time of purchase, you will be given the opportunity to do so without interrupting the Online Flight Check-In process.
Q:  Will I receive a receipt for my upgrade purchase?
A:  Yes, you will have the option to request an email receipt at the time of upgrade purchase. This is the only point at which you will have the opportunity to request a receipt.
Q:  Can I purchase more upgrades than the minimum required for my trip?
A:  Yes, you may purchase additional upgrades, up to a maximum of 32.
Q:  If I purchase 500-mile upgrades during Online Flight Check-In, how soon will they be available for use?
A:  Upgrades will be available for use immediately. However, they will not appear in your account balance on AA.com until the following day.
Q:  If I cancel Online Flight Check-In, is my upgrade purchase cancelled as well?
A:  Yes. When you select the link to cancel flight check-in, your upgrade purchase transaction is cancelled at the same time.
Q:  Can I still purchase 500-mile upgrades prior to checking in for my flight?
A:  Yes, you can purchase upgrades in advance, outside of the check-in process, on aa.com or with a Reservations agent; however, these options require a minimum of two hours processing time. Upgrades purchased on aa.com are available at a discounted price.

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16. Mobile Boarding Pass

Q:  What is a Mobile Boarding Pass?
A: 

Now when you check in for your American Airlines or American Eagle flight departing from eligible cities, you can choose to receive your boarding pass for any nonstop and/or connecting flight with a single passenger electronically on your mobile phone or PDA.

  • When checking in on AA.com, choose the "Email to Cell Phone or other Mobile Device" option and include the email address for your mobile phone or PDA.
  • Retrieve your Mobile Boarding Pass via your email and save it to your phone for easy access at the security checkpoint (check your phone/PDA manual for options on how to save emails and view offline).
Q:  If I have a Mobile Boarding Pass on my cell phone or PDA, what should I do once I arrive at the airport?
A: 

At the airport, retrieve the boarding pass from your cell phone or PDA and make sure the entire barcode is visible on the screen. Also, turn the backlight setting for your phone/PDA display to the brightest mode. Proceed directly to Security with your government-issued photo identification and mobile boarding pass. Show the barcode at your security checkpoint as you would a paper boarding pass. If the scanner cannot read your barcode, a paper boarding pass will be required.

You may then proceed right to your departure gate where you wait for your boarding group to be called. Be sure to verify your gate assignment when you arrive at the airport as gate assignments and departure times may change. You must be at your gate for boarding at least 30 minutes prior to scheduled departure time. Reservations are subject to cancellation if you are not checked in and at the departure gate at least 15 minutes prior to departure

Be sure to have your boarding pass displayed on your mobile phone or PDA once your boarding group is called. You will need to show the mobile boarding pass to the gate agent for it to be scanned, as you would a paper boarding pass. If the scanner cannot read your barcode at the gate, a paper boarding pass will be required.

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17. Curbside Check-In

Q:  What is Curbside Check-In?
A:  A service provided at the curb of participating airports which allows you to check your bags, put any associated baggage charges on your credit card and get a boarding pass right at the curb. Curbside Check-In is available for passengers checking bags for an itinerary within the U.S.
Q:  How can I pay for Curbside services?
A:  Please pay any associated baggage charges with a credit card. Tipping for skycaps is discretionary.
Q:  Which airports offer Curbside Check-In?
A:  Refer to our Curbside Check-In section to see which cities offer this feature.

18. Self-Service Check-In

Q:  What is Self-Service Check-In?
A:  American Airlines Self-Service Check-In is a fast and convenient way to check in for domestic or international travel with an electronic ticket. You can choose an English, French, Japanese or Spanish language option, check in, select a seat, check bags, get a boarding pass and obtain an electronic receipt. Additionally you may purchase an Admirals Club One-Day pass, add your AAdvantage number or just check a bag if you used Flight Check-In on aa.com. Eligible passengers can also standby for an earlier or later flight and request an electronic upgrade.
Q:  What airports have Self-Service Check-In?
A:  With machines in over 180 airports (with more to come), you'll enjoy a faster, easier check-in process in many U.S. and international locations served by American Airlines and American Eagle. For a complete list of airports, please see www.aa.com/selfservice.
Q:  Will all airports have Self-Service Check-In?
A:  We have installed machines in most domestic (and select international) airports. We will continue to evaluate customer requests, usage and products to determine the best locations for additional machines. For more information, please see www.aa.com/selfservice.
Q:  Where are the Self-Service Check-In machines located in the airport?
A:  The machines are located in front of the American Airlines ticket counter for baggage check in, in the ticket counter lobby, before the security checkpoint and in select gate locations for carry-on bags only. Additionally, Self-Service Check-In is now available in the lobby of the Chicago O'Hare Airport Hotel. For a complete list of machine locations, please see www.aa.com/selfservice.
Q:  What if I need help?
A:  As always, our airport agents will be available should you need assistance with Self-Service Check-In.
Q:  Who is eligible to use Self-Service Check-In?
A:  Any American Airlines or American Eagle passenger with an electronic ticket may use Self-Service. Customers traveling to international destinations can use Self-Service Check-In machines at select airports, see www.aa.com/selfservice for details.

Please remember to see an agent for special assistance if you are traveling with an infant, a pet, an oxygen container or if you are assisting an unaccompanied minor.
Q:  Do I need an electronic ticket to use Self-Service Check-In?
A:  Yes. The ability to use the Self-Service Check-In machines is one of the benefits of electronic travel. Electronic tickets issued by travel agencies as well as other online sources are also valid for use with Self-Service Check-In machines. In the near future, American Airlines will have 100% electronic ticketing.
Q:  Can I use Self-Service Check-In if I have a paper ticket?
A:  No. The Self-Service Check-In application is for electronic tickets only. In the near future, American Airlines will have 100% electronic ticketing.
Q:  Can children traveling with an adult or as an unaccompanied minor use Self-Service Check-In?
A:  Yes. Unaccompanied Children (children traveling without an adult) may use Self-Service Check-In however, for security reasons, unaccompanied minors must see an agent at the ticket counter.
Q:  Can I use Self-Service Check-In for International travel?
A:  Yes, as long as you are traveling on an electronic ticket. You will be required to swipe your passport (for machine-readable passports) or manually enter information from your passport when using Self-Service machines for international check-in.

You will also be asked for an emergency contact, your country of residence, gender, date of birth and a visiting address for non-U.S. residents traveling to the United States. You may provide this information in advance on aa.com. Simply retrieve your reservation, select the appropriate reservation, then look for the "International Passenger Details" section.

You may also process any associated baggage charges.
Q:  Can I use Self-Service Check-In if I purchased my ticket from a travel agency or online agency?
A:  Yes, Self-Service Check-In can be used with tickets issued by any source.
Q:  What information does the U.S. government require in my flight reservation?
A:  For security reasons, the U.S. government requires collection of passenger travel information. The information required includes passport number, citizenship, country of residence, gender, date of birth, emergency contact name/phone, and temporary U.S. address for U.S. visitors. Most of this information can be added to your flight reservation online at aa.com. This will expedite the check-in process and save you time at the airport.
Q:  What is an "exception" and do I need to go to the ticket counter to complete the check-in process?
A:  There are a few circumstances where agent assistance is required to receive boarding documents, for example when the name on the passport does not match the ticketed name or when travel documents such as visas need to be verified. Should you encounter an exception, simply stay at the Self-Service Check-In machine and an agent will be there to assist you.
Q:  Can I check in today for a flight that leaves after midnight?
A:  Yes. You may check in for a flight that departs within 24 hours. Exception: For flights originating in Miami, you may check in within five hours.
Q:  What's the minimum check-in time for using Self-Service Check-In?
A:  In most airports, the minimum check-in time for using Self-Service Check-In is 30 minutes before flight departure, but it can range up to 90 minutes before flight departure in some airports. Specific cutoff times are listed on the front screen of the Self-Service Check-In machine. Please see suggested arrival times, checking in and security checkpoints for additional information.
Q:  What information does Self-Service Check-In need to find my reservation?
A:  Self-Service Check-In can easily find your reservation with either your passenger name record locator (PNR), e-ticket number, AAdvantage number, your destination city, or your flight number. Please use the American Airlines PNR and not a travel agent online booking record locator. For connecting flights, please use your final destination for the destination city lookup.
Q:  Do I need to swipe a credit card?
A:  No. A credit card is just one of the ways you can identify yourself at a Self-Service Check-In machine. We ask that you either swipe your passport, AAdvantage elite-status card (AAdvantage Executive Platinum, AAdvantage Platinum or AAdvantage Gold), your Admirals Club or AAirpass card with a magnetic strip or a major credit card. Please note that the name on your elite-status card or credit card must match the name as it appears on your e-ticket reservation. You may also look up reservations with just their record locator and name.
Q:  Will my credit card be charged when I use Self-Service Check-In?
A:  No. Your credit card is used for proof of identification purposes only.
Q:  Can I check my bags using Self-Service Check-In?
A:  Yes! With Self-Service Check-In machines that allows checked bags you can check bags under 50 lbs. measuring no more than 62 inches (measured length + width + height) and process any associated charges for domestic or international travel.

Self-Service machines are located directly in front of the American Airlines ticket counter. Your bag tags will be printed behind the ticket counter. An agent will check your photo ID, attach the tags to your bags and place them on the baggage belt.
Q:  Can I change my seat with Self-Service Check-In?
A:  Yes. You are able to change your seat upon initial check in.
Q:  Can I add my AAdvantage number to my reservation when checking in with Self-Service Check-In?
A:  Yes, you can add your AAdvantage number during the initial check-in process to ensure you get credit for your flight.
Q:  Can I get a boarding pass for my connecting flight?
A:  Yes! You can check in for a trip with up to four U.S. domestic segments from your originating airport to your destination airport.
Q:  How many passengers in one reservation can check in using Self-Service Check-In?
A:  You may check in up to nine people using Self-Service Check-In. If more people are present in your reservation, you may repeat the check-in process for the remaining passengers until everyone is checked in.
Q:  Can I standby for another flight with Self-Service Check-In?
A:  Yes! Self-Service Check-In will allow eligible passengers to standby for an earlier or later flight to the same eligible destination on the same date of travel at no charge. Any customer who wants to secure a Confirmed Flight Change, may guarantee a seat on an earlier or later same-day flight when available for a charge
Q:  Can I confirm another flight with Self-Service Check-In?
A:  Yes! Self-Service Check-In will allow eligible customers to confirm an alternate domestic flight to the same destination on the same date of travel. If seats are available within 24 hours of departure of alternate flights, you can confirm flight changes for $75. Visit our Same-Day Travel page for more information.
Q:  Can I purchase 500-mile upgrades with Self-Service Check-In?
A:  Yes, AAdvantage members checking-in for an itinerary that requires 500-mile upgrades can purchase the upgrades they need to complete the transaction through Self-Service.
Q:  Can I purchase tickets with a Self-Service Check-In machine?
A:  Not at this time.
Q:  Does Self-Service Check-In offer language options besides English?
A:  Yes. You may choose English, French, Japanese or Spanish.

19. View Available Seats

Q:  Why can't I purchase seats on a flight that still shows seats available when I check for available seats?
A:  The 'View Available Seats' feature reflects seats that are still available to assign to customers who have purchased tickets on a flight. It does not reflect the amount of seats that are still available for purchase.
Q:  What happens to my seat if American Airlines has a schedule change or an equipment change?
A:  American accommodates the seating requirements of customers with certain types of disabilities. This could result in the occasional need to change another individual's pre-assigned seat, with bulkhead seats being particularly subject to reassignment. We appreciate your cooperation in these special circumstances.
Q:  The seat shows available when viewing the map, but when I book it, the seat is not available - why?
A:  The seat is actually available when viewing the seat map, but between the time you view the map and actually make the reservation, another customer reserved the seat.
Q:  What if I have confirmed my flights, but am unable to pre-assign (or reserve) my seats?
A:  American Airlines withholds some seats until the day of departure to allow our airport personnel to accommodate passenger needs. If you are unable to pre-assign your seat at the time of booking, you may obtain your seat when you check in for your flight.

Tip: Due to cancellations and special reserves for our top-tier customers, seats may become available closer to the day of departure. Visit AA.com frequently to check the current available seating for your flight.
Q:  How can I find out which seats are currently available for a particular flight after I have checked in?
A:  Once you access your reservation on the View Reservations page, select “Change Seats.”
Q:  Can I view or change my seat assignment on the application?
A:  Once you access your reservation on the View Reservations page, select “Change Seats.”

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20. Fare Summary

Q:  The fare is different than what I was quoted during the booking process - what do I do?
A:  If the fare summary is different from what you were quoted, please contact aa.com Web Services.
Q:  Can I apply the value of an unused ticket or travel voucher as credit toward an online ticket purchase?
A:  Yes, as long as the reservation can be placed on hold and you are traveling wholly on American Airlines or American Eagle, certain American codeshare flights or oneworld® partners. Simply make your reservation online and select the hold option, write down your record locator, then call Reservations to set up ticketing. The Reservations Agent will arrange for you to mail in the unused portion of your ticket or travel voucher and apply it toward full or partial payment.
Q:  How do I make a reservation using my AAdvantage miles?
A:  Log in with your AAdvantage number and password or with the email address associated to your AAdvantage account. To use this alternate login feature, the email address should be unique and not associated to more than one AAdvantage account. You may select "Redeem Miles" from the home page under AAdvantage on the top navigation bar then follow the simple instructions. Alternatively you may select "Reservations," then "Book Flight" which takes you to the "Award" tab. You may also book an award by selecting "AAdvantage" then "Redeem Miles."
Q:  How can I view the fare rules?
A:  Select the "View Fare Rules" link during the reservation process. Sometimes two or more fares have been combined to create the price for the flights you have booked. Use the "View Fare Rules" link to review information about all of the fares included in your itinerary. When two or more fares are combined, the most restrictive of the fare rules will apply to the entire itinerary. If you need detailed fare rules for a reservation already booked, please contact Reservations for assistance. Please provide our representative with your record locator or your flight number and date of travel.
Q:  What criteria do I have to meet in order to travel in an exit seat?
A:  In order to travel in an exit seat you must be willing to assist in an evacuation, able to operate the exit door and assist others in exiting the aircraft. You must also be at least 15 years of age or older.

If any of the following criteria apply, you may not be seated in an exit seat:

  • If you are traveling with a child under 15 years of age or another passenger who requires your care.
  • If you are unable to understand printed emergency instructions or verbal crewmember instructions.
  • If you are traveling with a pet.
  • If you have a condition that might prevent you from performing evacuation functions or injure you while performing such functions.

21. Fares

Q:  Where can I find fare sales?
A:  On the home page, select "View All Offers" under the Stay Informed section.
Q:  How do I find a lower fare?
A:  Follow these helpful tips to obtain the lowest available fares on aa.com:

  1. If logged in, make sure that you have selected "Economy With Restrictions" in your aa.com account profile. To view your selections once logged in, select "My Account" then select the "Reservation Preferences" tab and view your "Preferred Class of Service" section. Select the "Submit" button to save any changes.

  2. Select "Search by Price & Schedule" which allows you to find the lowest fare available for your specified itinerary as well as the difference in price by cabin. This view provides the ability to select your outbound flights and your return flights, up to a maximum of 15 different flight options.

  3. Select "Refine your search" on the Find Flights box on the home page.
Q:  How do I guarantee my fare on aa.com?
A:  Reservations placed on hold on aa.com will be guaranteed for 24 hours or until midnight the following day, whichever gives you more time. In the event that your reservation is canceled during that period due to advance booking requirements, please contact Reservations.

For example, if you are purchasing a fare with a 7-day advance purchase requirement and today is the last day to qualify, you must purchase your ticket today.
Q:  Why did I receive a price change notice?
A:  Prices can change due to fluctuations in availability in flights and fares. You will see a price change notice when the fare is either higher or lower than what was originally displayed.
Q:  What is an unrestricted fare?
A:  Wholly unrestricted fares are fully refundable and do not have advance purchase requirements. If you purchase a ticket that is identified as an unrestricted fare, you can make changes to your flight with no change fee (based on seat availability). However, an additional collection of fare may apply.
Q:  How can I view the fare rules?
A:  Select "Detailed Fare Rules" during the reservation process. It is important to know that sometimes two or more fares have been combined to create the price for the flight you have booked. When this occurs, you can use the "Detailed Fare Rules" button to find information about all of the fares included. In this case, the most restrictive of the fare rules will apply to the entire itinerary.
Q:  What should I do if I don't understand the fare rule that was displayed when I booked my reservation?
A:  Please contact aa.com Web Services for an explanation of the fare rule. Please have your name, flight number and travel date or Record Locator available to give to the American Airlines representative.
Q:  What if my fare is reduced in the future before I leave - can I get the difference in fares refunded?
A:  This answer is dependent on the type of fare purchased as each fare has its own fare rules. You will pay any applicable change fee on the fare you purchased before the difference in fare is refunded in the form of a travel voucher. If the refund amount is less than the change fee, no refund would apply. You may contact Reservations to have an agent evaluate your ticket.
Q:  If the fare I purchased goes up - do I have to pay the difference?
A:  No, you will not be responsible for the differences in the fare that you have purchased and the current fare, as long as no changes are made to the reservation.
Q:  For fare purposes, how are passengers defined based on age?
A:  For fare purposes, passengers are defined as follows:
  • Adult - Age 12 - 64
  • Senior - Age 65 and older
  • Child - Ages 2-11 (at the time of travel)
  • Infant in a seat - Younger than age 2, must be at least 2 days old to travel (at the time of travel). Applies to domestic travel, must be booked at same time as accompanying adult(s).
NOTE: Children under 15 who are traveling alone are subject to special restrictions and cannot be booked on aa.com. See our Traveling With Children and Infants page for more information.
Q:  Do you have any emergency or bereavement rates/discounts?
A:  We do not provide emergency or bereavement fares. We do offer customers flexibility when booking last minute travel for a variety of reasons.
Q:  Do you offer Government or Military Fares?
A:  American Airlines and American Eagle may offer Government or Military Fares in some markets. For further information, please call Reservations at 1-800-433-7300.
Q:  Does the price of my ticket include applicable fuel surcharges or international surcharges?
A:  Yes. On some international itineraries, fuel surcharges or international surcharges are added to the price of the ticket. Every price offered by American is the full price, consisting of the base fare, applicable carrier-imposed fees (such as surcharges), and government-imposed taxes and fees. On average, for the year ended March 31, 2012, our passengers paid $349.70 in fuel surcharges (where applicable) as part of their ticket price.

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22. Lowest Fare Guarantee

Q:  What is the aa.com Lowest Fare Guarantee?
A:  If you make a qualifying airfare purchase on aa.com and then find a lower American Airlines fare for the exact same itinerary on another website with a difference of $5 or greater, American will refund the difference in fare and give you a $50 promotion code to be used toward a future flight purchase. The lower fare may not be available on aa.com, and the claim form must be submitted by midnight Central Time on the same calendar day that the ticket was purchased on aa.com. The itinerary must also originate in the domestic 50 United States and be on American and/or American Eagle flights only, with purchase through the aa.com website. For full details, please go to www.aa.com/guarantee.
Q:  How do I submit a claim for the Lowest Fare Guarantee?
A:  First, ensure that the lower fare is at least $5 less than the airfare purchased on aa.com and is the exact same flight, itinerary, cabin and class. Next, fill out all required fields of the online claim form that can be accessed at www.aa.com/guarantee, or by visiting the aa.com Web Services Help Center located in the Contact American link under the Customer Service title at the bottom of the aa.com home page. The claim form must be submitted by midnight Central Time on the same calendar day that the ticket was purchased on aa.com.

If we are unable to verify your claim, please ensure you also have the complete Web address (URL) and a printout/screenshot of the itinerary confirmation page of the other website where you found the lower fare.
Q:  What is a screenshot and how do I print one?
A:  A screenshot captures the graphic image that appears on your monitor. To print a specific screenshot, go to the Web page you want to print and select "File" and then "Print" from your browser toolbar.
Q:  Can I submit a claim by calling aa.com?
A:  No. Claims may only be submitted via the online claim form at aa.com and not through any other email address or any American Airlines phone or fax number.

Please go to www.aa.com/guarantee and select the link to submit an online claim.
Q:  Once I submit my claim, how soon will American contact me?
A:  An aa.com Customer Service representative will contact you via email within 24 hours and will advise the status of your claim.
Q:  What if I find a lower fare on another website that is also available on aa.com after I've already purchased my ticket on aa.com?
A:  The Lowest Fare Guarantee only applies to a lower fare of $5 or greater in difference found on another website meeting all of the parameters set forth in the Terms and Conditions found at www.aa.com/guarantee. Since the Lowest Fare Guarantee would not apply in this case, you may qualify for a rollover to the lower fare found on aa.com; however, it is dependent on the type of fare purchased as each fare has its own fare rules. If a rollover applies, you will pay any applicable change fee on the fare you purchased before the difference in fare is refunded, in the form of a travel voucher. If the refund amount is less than the applicable change charge, no refund would apply. You may contact Reservations to have an agent evaluate your ticket.

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23. Send To Calendar

Q:  How do I use "Send To Calendar" with Outlook?
A:  To send your itinerary to your Outlook calendar, please follow these steps:
  • Enter the email address(es) for the recipient(s) of the calendar appointment. Separate multiple addresses with a comma.
  • Enter any additional notes for the appointment.
  • You may select to include the record locator (This is used to retrieve or modify your reservation).
  • Select how you would like the appointment to appear on your Outlook Calendar and for what duration. You may block flight times only, or for total flight duration.
  • Select how far in advance you would like to be sent a reminder. This may range anywhere from 'no advance notice' to 2 hours in advance.
  • Click the red submit button.
Q:  What calendars are compatible with iCal?
A:  View list of compatible calendar applications
Q:  Why I am I receiving an error message?
A:  This appointment works with most calendar applications, although the appointment may not be compatible with calendars that do not support iCal formatting. View list of compatible calendar applications
Q:  Once I receive the email, how do I accept it as an appointment?
A:  The calendar application you are using must be configured to accept appointments and be iCal compatible. Simply accept the appointment once you receive it.
Q:  What if I am still having problems using the "Send to Calendar" feature?
A:  Please Contact AA by email to AA.com Web Services, select "General Questions" and provide in as much detail as possible of the problems you are experiencing. Please include your operating system, browser type/version, calendar application/version and whether your calendar is iCal compatible per the list above.

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24. aa.com Promotion Codes

Q:  What is an aa.com promotion code?
A:  An aa.com promotion code is a series of letters and/or numerals which allows the user to receive some type of discount off of our published fares and hotel room rates, (when applicable).
Q:  How do I get an aa.com promotion code?
A:  Promotion codes are not available for purchase and are generally provided via email, by various departments within American Airlines for specific promotions.
Q:  Where do I input an aa.com promotion code?
A:  The aa.com promotion code box is located toward the bottom of the "More Options" page or on the "Passenger Details" page during the "Book Flights" process. When booking a hotel, the box will appear after a specific room type is selected.
Q:  How will I know if the promotion discount has been applied?
A: 
  • After entering a valid aa.com promotion code both the original and discounted fares will display, when applicable.
  • If not applicable, only the original fare will be displayed along with a link to the rules of the promotion code you entered.
Q:  If I made my reservation with an aa.com promotion code and cancel at a later date, can the promotion code be used again?
A:  That depends on the type of promotion code you were provided. Please refer to the information you received with your promotion code.
Q:  If I purchase my reservation with an aa.com promotion code, can I make changes to my reservation?
A:  That depends on the type of promotion code you were provided and the fare you purchased. Please refer to the information you received with your promotion code.
Q:  Is there a minimum fare purchase when using an aa.com promotion code?
A:  Some promotions may require a minimum fare purchase. That depends on the type of promotion code you were provided. Please refer to the information you received with your promotion code.
Q:  Can I use an aa.com promotion code on codeshare flights?
A:  No, these fares are only valid on American Airlines and American Eagle.
Q:  Can I place a reservation on hold when I have entered an aa.com promotion code?
A:  No, all reservations applying an aa.com promotion to the fare are "Instant Purchase" only.
Q:  Can I use an aa.com promotion code on oneworld® partners?
A:  No, these fares are only valid on American Airlines and American Eagle.
Q:  Can I use my AAdvantage electronic upgrades?
A:  AAdvantage upgrade requirements apply. For further details, call the AAdvantage Desk at 1-800-882-8880.
Q:  Can I use my AAdvantage Systemwide (VIP) certificates?
A:  Yes, AAdvantage Systemwide (VIP) Upgrades may be used in conjunction with any eligible fare where an aa.com promotion code has been applied, unless otherwise stated. You may view Systemwide Upgrade availability on aa.com when searching by the Price & Schedule option. You will need to be logged in and have Systemwide Upgrades in your account to use this feature. For further details regarding eligible fares or to book your upgrade, call the AAdvantage Desk at 1-800-882-8880.
Q:  Can I use my AAdvantage Award upgrades?
A:  Yes, AAdvantage Award Upgrades may be used in conjunction with any eligible fare where an aa.com promotion code has been applied, unless otherwise stated. In some cases, an additional co-pay may apply. For further details regarding eligible fares or to book your upgrade, call the AAdvantage Desk at 1-800-882-8880.
Q:  Can I use my AAdvantage 500-mile upgrades?
A:  Yes, AAdvantage 500-mile upgrades may be used in conjunction with any eligible fare where an aa.com promotion code has been applied, unless otherwise stated. For further details regarding eligible fares or to book your upgrade, visit www.aa.com/aadvantage or call the AAdvantage Desk at 1-800-882-8880.
Q:  How do I purchase a reservation using my aa.com promotion code?
A:  A credit/debit card, an American Airlines Gift Card, a gift certificate or an eVoucher may be used to complete an online purchase with a promotion code.
Q:  Can I use my aa.com promotion code for other American Airlines products and services?
A:  aa.com promotion codes only apply for air travel purchases available on aa.com.
Q:  How many promotion codes may be redeemed at one time?
A:  One for each aa.com booking. Multiple promotion codes may not be entered.
Q:  Can I use an aa.com promotion code on multi-city travel?
A:  At this time, promotion codes are valid for one-way or round-trip travel only.

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25. 500-mile Upgrade Questions

Q:  How can I request an upgrade online?
A:  AAdvantage Executive Platinum, AAdvantage Platinum and AAdvantage Gold members may request upgrades during the reservation process. This request will be processed when the appropriate upgrade window for your elite status level opens.

The upgrade option is made available during the booking process if the current date and time is greater than three (3) hours of the flight's scheduled departure. Otherwise the upgrade option is N/A.
Q:  What are the steps to request a 500-mile upgrade?
A:  There are four steps. Get details.
Q:  How do I check my upgrade balance?
A:  Login with your AAdvantage number and valid password; then click 'My Account', click 'AAdvantage Account' to view Upgrade Balance. You may also login with the email address associated to your AAdvantage account. To use this alternate login feature, the email address should be unique and not associated to more than one AAdvantage account.
Q:  How do I buy additional upgrades on AA.com?
A:  Select "Buy Upgrades" under AAdvantage on the top navigation bar.
Q:  How is an electronic upgrade confirmed?
A:  An electronic upgrade may be confirmed up to three hours prior to departure by our automated system. Once your upgrade is confirmed, your previous seat assignment(s) will be released.
Q:  Where can I purchase 500-mile upgrades?
A:  500-mile upgrades may be purchased at the airport or, at a discount, when purchased online.

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26. 500-mile Upgrade Standby List

Q:  What is the airport upgrade standby list?
A:  This is a list maintained by the airport, which allows customers with unconfirmed upgrade requests to continue to be prioritized as they standby for an upgrade. Customers can be added to the airport upgrade standby list no more than 24 hours prior to departure.
Q:  What if my upgrade is not confirmed by the time I check in?
A:  If your upgrade is not confirmed as of check-in time, we will automatically add you to the airport upgrade standby list. If you are upgrading using your miles or a systemwide upgrade, you must have the sufficient balance available in your account at least 48 hours prior to departure to be moved to the airport standby list. If you are using 500-mile upgrades, you may purchase the required number of upgrades at check-in. Once at the airport, you can view the airport upgrade list on the American mobile app, as early as four hours before departure, or on the Gate Information Display close to departure time. As upgrade requests are confirmed, a checkmark will appear next to each name. Once your upgrade has cleared, the mobile app and Passbook will automatically update your mobile boarding pass.
Q:  How does this work if I'm traveling on a one-way trip that has multiple flight segments?
A:  If a seat in the upgraded cabin is not available at the time of booking, AAdvantage Reservations will add you to the waitlist for the longest haul flight in your itinerary. This allows us to ensure your upgrade is confirmed for your preferred flight first, before trying to confirm any shorter connecting flights. Once your longest haul flight is upgraded, we will attempt to confirm or waitlist any shorter connecting flights associated with your one-way trip.

Depending on the time your long haul flight is confirmed, there could be some scenarios where we are unable to automatically add you to the standby list for connecting flights. Should that occur, please ask the Gate Agent to add you to the upgrade standby list manually. In this scenario, the request date/time will be your check-in time.
Q:  When will my upgrade request be added to the airport upgrade standby list?
A:  This will occur automatically when you check in for your flight. When you check in on aa.com, a message will display advising that your request has been added to the upgrade standby list. If you check in via a Self-Service machine or the mobile app, you will not see a message advising your request has been added, but rest assured this has been handled behind the scenes. American is working on future enhancements that will advise customers they've been added to the airport upgrade standby list through our other check-in channels.
Q:  Will you use my original request date/time or my check-in time when adding my upgrade request to the airport upgrade standby list?
A:  Your request will be added to the airport upgrade standby list using your original upgrade request date/time.
Q:  How is the airport upgrade standby list prioritized?
A:  The airport upgrade standby list is prioritized by AAdvantage elite status level first, then your original upgrade request date/time, with fares booked in Y and B first, followed by all other fares. The type of upgrade requested does not have any influence on how your request is prioritized.
Q:  Why does my priority on the airport upgrade standby list change as we get closer to departure?
A:  Customers are added to the airport upgrade standby list as they check in. As more customers are added, the list will naturally fluctuate to account for customers who may hold a higher elite status level and/or requested their upgrade earlier.
Q:  How can I check the status of my upgrade request on the day of departure?
A:  As early as four hours prior to departure, you can view your status on the airport upgrade standby list using the aa.com app. You can also view your status on the display at the departure gate.
Q:  How are upgrade requests for a companion prioritized on the airport upgrade standby list?
A:  On the day of departure, companion upgrade requests are prioritized by the individual traveler's elite status level and their upgrade request date and time.
Q:  Why didn't my upgrade request automatically move to the airport upgrade standby list?
A:  In order to be moved to the airport upgrade standby list, you need to have the required number of systemwide upgrades or AAdvantage miles in your account at least 48 hours prior to departure. If the required balance is not available, your request cannot be moved to the upgrade standby list. You can check your balance by logging in to My Account on aa.com. If you are upgrading using 500-mile upgrades, you will be given the option to purchase the required number of upgrades at check-in.
Q:  I'm traveling on an AAirpass ticket and my upgrade has already been confirmed, but aa.com is not showing that information in the upgrade status table. Is there a problem with my upgrade request?
A:  There is a technical issue with showing the status of an upgrade request as confirmed when an AAirpass ticket is involved.
Q:  If I purchase 500-mile upgrades after check-in, can I return to aa.com at a later time to request to be added to the standby list?
A:  No, this option is only offered on aa.com during the check in process. You may, however, request to be added to the standby list at the airport via the Self-Service machine or with an agent. Please note that regardless of when or where you check in for your flight, the date and time from your original upgrade request will be used in conjunction with your elite status level to determine your priority on the standby list.
Q:  I initially requested an upgrade and changed my mind, can I be removed from the standby list?
A:  Yes. You will need to see an airport agent. You will not be able to change your selection on aa.com or at the Self-Service machine.
Q:  How can I determine my priority on the Airport Upgrade Standby List?
A:  You can obtain this information at the airport by viewing the upgrade list on the monitor at your departure gate, on the American mobile app four hours prior to departure, or by checking with an airport agent.
Q:  How do I cancel my upgrade request?
A:  You can cancel your upgrade request by calling your AAdvantage elite desk or AAdvantage Reservations at 1-800-882-8880.

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27. Gift Card

Q:  What is an American Airlines Gift Card?
A:  The Gift Card is a stored-value card similar to a pre-paid card, debit card or gift certificate. It can be used to purchase an electronic ticket on American Airlines or American Eagle through the American Airlines website, aa.com. American Airlines Gift Cards are available in both plastic and virtual cards.
Q:  Are American Airlines Gift Cards sold in specific denominations?
A:  You can purchase Gift Cards in any denomination from $50 - $1,500 online on aa.com.
Q:  Where can I purchase an American Airlines Gift Card?
A:  Currently all American Airlines Gift Cards may be purchased online on aa.com. An American Airlines Gift Card is VOID if altered or obtained fraudulently. Gift Cards purchased from sources other than American Airlines and participating retailers may not be valid or may have less redeemable value than promised by an unauthorized seller. American Airlines is not responsible for honoring invalid gift cards or values.
Q:  When I purchase a Virtual Gift Card, how is it received?
A:  American Airlines Virtual Gift Cards are sent via email when cleared by American Airlines. The purchaser will receive a confirmation email and the gift card recipient receives an email with the details of their Gift Card. If American Airlines determines that a transaction is invalid the recipient will receive notification when they log back on aa.com/giftcard to retrieve their Gift Card. The purchaser will receive an email notification to contact American Airlines directly with any questions.
Q:  How do I access the Virtual Gift Card number and PIN?
A:  The email confirmation contains a link to a page on aa.com where you may access the Virtual Gift Card number and PIN.
Q:  What happens if the email is lost or accidentally deleted?
A:  If the email is lost or accidentally deleted, the recipient can contact the Incentive TrAAvel department to have the original email re-sent.
Q:  How do I use the American Airlines Gift Card?
A:  The Gift Card is simple to use. You can purchase your electronic ticket through Reservations, or if you use aa.com to purchase your e-ticket, select the flight(s) you would like to purchase, then on the payment screen, input the gift card number(s) and PIN(s) as well as the value to be applied from the gift card. This amount will be deducted from the card and then applied toward the purchase of the airline ticket. If the total price of the ticket exceeds the value of your gift card(s), you must use a credit card for any remaining balance. Note: Gift Cards may not be used for paper tickets. Terms and Conditions

Q:  How many American Airlines Gift Cards can be used during one transaction or purchase?
A:  Up to eight (8) Gift Cards can be used per transaction. Note: Gift Cards may not be used for paper tickets
Q:  Can multiple American Airlines Gift Cards be consolidated onto one Gift Card?
A:  No. You may not consolidate your American Airlines Gift Cards onto one Gift Card.
Q:  If all the value of a Gift Card is used, should the American Airlines Gift Card be discarded or can funds be added?
A:  Funds cannot be added to the American Airlines Gift Card. Once the full gift card value has been used the card is no longer valid for further use and may be discarded. We recommend waiting to discard the gift card until after a ticket has been issued. You can check to see if your ticket has been issued by printing a copy of your receipt on aa.com.
Q:  Can I receive a refund if there is a remaining value on my American Airlines Gift Card?
A:  Gift Cards are not returnable or redeemable for cash, check or credit, except where required by law.
Q:  Can I receive a refund on travel purchased with an American Airlines Gift Card?
A:  The terms are governed by the rules that apply to the specific fare you have purchased. If a refundable fare was purchased, the Gift Card amount will be refunded in the form of a voucher. Please contact Reservations for more information.
Q:  Can the American Airlines Gift Card be used toward the purchase of an AAdvantage® Award ticket?
A:  No. The Gift Card cannot be used for payment of award travel nor the taxes and charges of the award.
Q:  Can I use the American Airlines Gift Card for other services and charges?
A:  Gift Cards can only be used for the initial electronic ticket purchase on American Airlines and American Eagle flights originating in the United States, the U.S. Virgin Islands and Puerto Rico. Gift Cards may also be used for payment of the initial electronic ticket for air travel on any oneworld® partner or codeshare flights designated in flight listings as AA*, which includes US Airways operated flights. For a complete list of American Airlines codeshare partners as well as other codeshare information visit aa.com/codeshare. Gift Cards may not be used for payment of air travel on any other airline. Gift Cards may not be used for paper tickets. They may not be used for upgrades, flight changes, Admirals Club enrollments, Admirals Club One-Day Pass, any baggage charges, pet charges, unaccompanied minor charges, ticketing charges for transactions through American Airlines Reservations, taxes, charges or charges payable in connection with AAdvantage Award Travel; AmericanAirlines Vacations or other non-flight products and/or services sold by American Airlines.

Note: if a credit card is used in conjunction with gift card(s), the credit card must have a U.S. billing address.
Q:  Can I use the American Airlines Gift Card at airport locations or travel centers?
A:  No. American Airlines Gift Cards are only valid for qualifying air travel purchased online on aa.com or by contacting Reservations.
Q:  Will I incur a Reservations ticketing charge if I redeem my Gift Cards by contacting American Airlines Reservations?
A:  Yes, all Reservations charges apply.
Q:  How do I check my American Airlines Gift Card balance?
A:  You may check your balance online, or by calling the American Airlines Gift Card Customer Service Center at 1-800-291-8189.
Q:  Can anyone use my American Airlines Gift Card?
A:  Yes. The American Airlines Gift Card should be treated like cash and is transferable. You may use the gift card yourself or give it to anyone you choose.
Q:  Does my American Airlines Gift Card expire?
A:  No. The American Airlines Gift Card does not expire. However, once the card is redeemed for an airline ticket, rules and restrictions apply for the fare purchased.
Q:  Will any service or dormancy charges be charged to an American Airlines Gift Card?
A:  No. The American Airlines Gift Card does not have dormancy, service, maintenance or any other charges.
Q:  What if my American Airlines Gift Card is lost, stolen, or destroyed?
A:  The Gift Card is just like cash. If the card is lost, stolen or destroyed we are unable to cancel or replace it.
Q:  Who do I contact if I have a problem with my Virtual Gift Card?
A:  Please call American Airlines Incentive TrAAvel at 1-800-677-9555 or if you prefer, you may email questions to: sales@americanairlinesincentivetraavel.com

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28. Debit / ATM Cards

Q:  What kind of debit / ATM cards can I use on AA.com?
A: 

In addition to debit cards with a Visa, MasterCard or Discover logo, AA.com also accepts ATM cards that require the use of a PIN.

As an enhanced security measure for our customers, you may enter your PIN when using your debit / ATM card on AA.com through the PaySecure® PIN authentication technology for online debit transactions. This PIN-entry feature is currently available for debit / ATM cards that are issued (and have a billing address) in the U.S., Puerto Rico, or the U.S. Virgin Islands, and that are enabled for the use of PIN online. PaySecure automatically detects whether your card can be used with a PIN online, and if your financial institution participates with PaySecure. The process is simple and easy, and works in the same way as when entering your PIN at an ATM or on a PIN pad at a grocery or retail store.

Q:  What is PaySecure®?
A: 

PaySecure is an online PIN pad that allows you to safely make purchases online using your debit / ATM card and your PIN. Acculynk, provider of the PaySecure technology, protects online transactions with a suite of software-only services backed by a patented authentication and encryption framework. Over 7000 banks and credit unions use PaySecure to provide online PIN debit to their customers.

Each time you use your PIN online through PaySecure, the PIN is encrypted so that it is never transmitted as your actual, numerical PIN. Your PIN is transmitted directly to your financial institution. Additionally, PaySecure requires PIN entry by mouse or touch screen; your PIN cannot be entered by typing the numbers on the keyboard. This security feature helps keep the transaction secure in case your computer is infected with viruses or malware that track keystrokes.

Q:  What is a PIN?
A: 

PIN is a personal identification number that is associated with the use of a debit / ATM card. The PIN that you would enter on AA.com is the same PIN you use at an ATM or at the point of sale in groceries or retail stores.

Q:  Will AA.com store my PIN?
A: 

No. Your encrypted PIN will only be validated with your bank up front and your PIN will not be stored.

Q:  How do I enter my PIN on AA.com when using my debit / ATM card?
A: 

If your debit / ATM card is issued in the U.S., Puerto Rico, or the U.S. Virgin Islands, and is enabled for the use of PIN online, a graphical PIN pad will appear on AA.com for you to enter your PIN. PaySecure® automatically detects whether your card can be used with a PIN online, and if your financial institution participates with PaySecure. As you enter each digit of your PIN using a mouse or touchscreen, the secure PIN pad will scramble, keeping your PIN safe. If you mistype or forget your PIN during the first try, you will have one more chance to re-enter your PIN. The process is similar to using your PIN at an ATM or at the point of sale in groceries or retail stores. You also have the option not to enter your PIN (i.e., process the transaction as 'credit') if you choose to.

Q:  How will I know if I can use my PIN on AA.com?
A: 

When you are ready to check out, you will enter your debit / ATM card information. If your card can be used with a PIN online, the PIN pad will appear for PIN entry.

Q:  Is this process safe for consumers?
A: 

Yes. You can safely enter your PIN on AA.com. Acculynk's PaySecure® technology encrypts your PIN so that it is never transmitted as your actual, numerical PIN. Your PIN is transmitted directly to the EFT network, which in turn sends it to your bank for approval. Your PIN is never stored by AA.com or Acculynk. Additionally, PaySecure requires PIN entry by mouse or touch screen; your PIN cannot be entered by typing the numbers on the keyboard. This security feature helps keep the transaction secure in case your computer is infected with viruses or malware that track keystrokes. Companies that process payments electronically (e.g. debit cards, checks, ATMs) must adhere to government-mandated guidelines.

Q:  Why does the PIN pad scramble when I enter my PIN?
A: 

The PaySecure® PIN pad scrambles as an added protection for your PIN. Your actual numerical PIN will not be captured, only the X,Y coordinates of the numbers you enter are captured and encrypted. Scrambling of the PIN pad ensures that the X,Y coordinates represent different numerical values after each entry.

Q:  What if I enter the wrong PIN?
A: 

You always get two chances to enter your PIN correctly. If you mistype or forget your PIN during the first try, you still have one more chance to re-enter your PIN.

Q:  What items can I purchase when using my debit / ATM card with a PIN?
A: 

For now, you may use the PIN-entry feature with your debit / ATM card when paying for your tickets and AAdvantage award bookings on AA.com.

Q:  Can I use my PIN along with a debit / ATM card when paying for my tickets over the phone or at the airport?
A: 

Not at this time.

Q:  Can I use my debit / ATM card with other forms of payment?
A: 

For now, debit cards cannot be combined with other forms of payment.

Q:  Are the funds immediately debited from my bank account?
A: 

When using your debit / ATM card with a PIN, the funds will be debited from your bank account at the end of clearing day defined by your financial institution. Funds will be debited from your account in the same amount of time as when you use your debit / ATM card with a PIN at a grocery or retail store.

Q:  How will a debit / ATM transaction appear on my bank statement?
A: 

Your debit / ATM transaction will appear on your bank statement in the same way as it does today for your other transactions.

Q:  If my debit / ATM card is declined, who do I contact?
A: 

Please contact your bank to get more information on why your debit / ATM card is declined.

Q:  How can I obtain a refund if I return or cancel my ticket?
A: 

If the ticket you purchased with a debit / ATM card qualifies for a refund, you will need to submit your request through one of the following:

  • Online at www.refunds.aa.com
  • By contacting AA reservations at 1-800-433-7300
  • By mailing your request to:

    American Airlines
    Passenger Refund Services, MD 755
    P.O. Box 200025
    El Paso, TX 88520-0025
    USA

Note: It is very important that the customer's address be included on all correspondence.

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29. Fly Now Payment Plan

Q:  What is the Fly Now Payment Plan?
A:  The Fly Now Payment Plan is a feature of the AmericanAirlines Credit Card that gives you special payment terms on AA.com ticket purchases. Visit the Fly Now Payment Plan information page for complete details.

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30. Paper Check Acceptance

Q:  Are personal or corporate paper checks accepted as a Form of Payment on American Airlines and American Eagle?
A:  No, American Airlines and American Eagle will no longer accept personal or corporate paper checks as payment for air transportation, miscellaneous charges Priority Parcel Services (PPS) at any U.S. Virgin Islands, Puerto Rico and Canadian airport ticket counters.
  • Paper checks will continue to be accepted at airport cargo facilities for Priority Parcel Services (PPS) and/or cargo as well as at dedicated PPS offices and other AA Travel Centers and International locations including International airport ticket counters.
  • American Airlines and American Eagle will continue to accept Cashier’s Checks, Military Relief checks (issued by the Red Cross), U.S. Postal Money Orders, Travelers Checks and/or Certified Checks, made payable to American Airlines Inc. in the exact amount of charges.

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31. PayPal

Q:  What is PayPal?
A:  PayPal, an eBay company, is the global leader in online payments. PayPal is a safe, easy way to pay online. This service allows customers to pay without re-entering their financial information and gives customers the flexibility to pay in any way they prefer.
Q:  When can I use PayPal as a payment option?
A:  You can use PayPal when purchasing your tickets at AA.com if you reside in the U.S. (including Puerto Rico and U.S. Virgin Islands), Canada, and the United Kingdom. PayPal is also available when you purchase your tickets on Mobile.AA.com.
Q:  How do I use PayPal to purchase travel on AA.com?
A:  When you select PayPal as your payment method, you'll be temporarily redirected to PayPal's Web site to securely log in and confirm your payment. You'll then be returned to AA.com. Note: If your PayPal payment is declined for any reason, your reservation will be canceled immediately.
Q:  If I select PayPal as my payment method, how will I be charged?
A:  With PayPal, you can choose to pay with a credit card (Visa, MasterCard, and Discover), debit card (for UK customers, this includes Maestro, Solo, and Visa Electron), your bank account, or any unused balance you have in your PayPal account.
Q:  Can I use PayPal with other forms of payment?
A:  In the US, PayPal can be combined with an AA gift card or eVoucher.
Q:  I don't have a PayPal account. Can I still choose PayPal as my payment method?
A:  Yes. Simply select PayPal as your payment option and you’ll be guided through the easy signup process on PayPal’s Web site. Signing up for a PayPal account just takes a few minutes to complete, and it’s free.
Q:  What items can I purchase with this payment method?
A:  You may use PayPal to pay for tickets booked on AA.com and Mobile.AA.com.

Note: If your PayPal payment is declined for any reason, your reservation will be canceled immediately.
Q:  How can I obtain a refund if I return or cancel my ticket?
A:  To obtain a refund for tickets purchased by PayPal, you will need to submit your request through one of the following:

For customers in the U.S. and Canada:
  • Online at www.refunds.aa.com
  • By contacting AA reservations at 1-800-433-7300
  • By mailing your request to:

    American Airlines
    Attention: Passenger Refunds
    4000 E. Sky Harbor Blvd.
    Phoenix, AZ 85034
    USA

For customers in the U.K.:
  • Online at www.refunds.aa.com
  • By contacting AA reservations at: 0844 4997300 (0.05 GBP/min, network charges may apply)
  • By mailing your request to (for paper tickets):

    American Airlines
    Refunds Department
    23-59 Staines Road
    Middlesex
    TW3 3HE
    England

Note: It is very important that the customer's address be included on all correspondence.

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32. eVouchers

Q:  How do I check my eVoucher balance?
A:  You may check the balance of your eVoucher online.
Q:  How do I use my eVoucher?
A:  The most convenient way to use your eVoucher is on aa.com. After selecting the flight(s) you would like to purchase, on the payment screen, simply input the eVoucher number(s) and PIN(s) as well as the value to be applied from your eVoucher. This amount will be automatically deducted from the value of your eVoucher and then applied toward the purchase of the airline ticket. If the total price of the ticket exceeds the value of your eVoucher(s), you must use a credit card for any remaining balance. See Terms and Conditions. The other purchase alternative is to telephone American Airlines Reservations and speak with one of our reservation specialists.
Q:  Will I incur a Reservations ticketing charge if I redeem my eVoucher by contacting American Airlines Reservations?
A:  No ticketing charges will be applied.
Q:  Can an eVoucher be used when a ticket is reissued?
A:  No. An eVoucher can be used as a form of payment for initial ticketing for air travel only.
Q:  Can I use the eVoucher for other services and charges?
A:  eVouchers can only be used as payment for travel on flights originating in the United States, U.S. Virgin Islands and Puerto Rico and may not be used for ticket reissues, upgrades, Admirals Club® enrollments, Admirals Club® One-Day Pass, excess baggage charges, pet charges, unaccompanied minor charges, ticketing charges for transactions through American Airlines Reservations, taxes, or charges payable in connection with AAdvantage® award travel, American Airlines VacationsSM or other non-flight products and/or services sold by American Airlines. In addition, if a credit card is used in conjunction with the eVoucher(s), the credit card must have a U.S. billing address. eVouchers may not be used for paper tickets.
Q:  How many American Airlines eVouchers can be used during one transaction or purchase?
A:  Up to 8 eVouchers can be used per transaction. Note: eVouchers may not be used for paper tickets or ticket reissues.
Q:  Can anyone use my American Airlines eVoucher?
A:  Should you choose not to use the eVoucher for your own travel, you personally may apply any or all of its value toward the purchase of a ticket for a friend or family member.
Q:  Does my American Airlines eVoucher expire?
A:  Yes. The American Airlines eVoucher expires 1 year from date of issue.
Q:  What happens if I can’t use my eVoucher by the expiration date?
A:  eVouchers are flexible in that they can be used toward the purchase of a ticket for a friend or relative but they cannot be reissued past the expiration date.
Q:  Can I receive a refund for the value of my American Airlines eVoucher?
A:  No. American Airlines eVouchers are redeemable for air travel only, and may not be refunded. eVouchers may not be used for ticket reissues.
Q:  Can I receive a refund on travel purchased with an American Airlines eVoucher?
A:  The terms are governed by the rules that apply to the specific fare you have purchased. If a refundable fare was purchased, the amount may be refunded in the form of a paper voucher. Please contact American Airlines Reservations for more information.
Q:  Can the American Airlines eVoucher be used toward the purchase of an AAdvantage Award ticket?
A:  No. eVouchers cannot be used for payment of award travel including taxes and charges.
Q:  What if there is a remaining value associated to my American Airlines eVoucher after I have used a part of the value?
A:  The remaining balance of the eVoucher will be available for future purchases, subject to its original expiration date.
Q:  What if my American Airlines eVoucher is lost, stolen, or destroyed?
A:  We are unable to cancel or replace an American Airlines eVoucher that is lost, stolen or destroyed. This may include inadvertent deletion, forwarding or unauthorized access of the email containing your eVoucher number. Please guard the eVoucher number and pin as you would cash. We recommend that you print and retain your eVoucher retrieval page for your records.
Q:  Can I use the American Airlines eVoucher at airport locations or Travel Centers?
A:  No. American Airlines eVouchers are only valid for qualifying air travel purchased online on aa.com or by contacting American Airlines Reservations.

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33. Buying 500-mile Upgrades

Q:  Can I use a credit card under someone else's name to purchase my upgrades?
A:  Yes, anyone may buy electronic upgrades for an AAdvantage member.
Q:  Are electronic upgrades refundable?
A:  Upgrades are non-refundable.
Q:  How long does it take for the upgrades to be added to my account?
A:  If you are buying your upgrades on AA.com, the upgrades will be available for usage after 2 hours. Upgrades purchased via the Self-Service Check-In machines are available for immediate use.

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34. Make A Car/Hotel Reservation

Q:  How do I make a car reservation on AA.com?
A:  Select "Cars" under Plan Travel on the top navigation bar.
Q:  How do I make a hotel reservation on AA.com?
A:  Select "Hotels" under Plan Travel on the top navigation bar.
Q:  Can I purchase air and land packages?
A:  There are several options available to you for making car, hotel, and air bookings:
  • You can purchase a vacation package at AAVacations.com and select individual options such as air, hotel, rental car, activities and more.
  • Make individual bookings for air, car, and hotel at AA.com.
Q:  If I have a problem booking my car or hotel online, whom do I contact?
A:  You may contact our Car/Hotel Support Desk, available 24 hours a day, seven days a week.
Q:  Can I earn AAdvantage or other frequent traveler miles/points for booking a car or hotel on AA.com?
A:  Yes. Cars and hotels booked on AA.com may be eligible for AAdvantage miles or other frequent traveler miles/points offered by American or through the hotel/car company's frequent traveler program. See the terms and conditions of the specific offer or reward program to determine if you will earn miles/points. Please note: Hotel rates that come with the Lowest Price Guarantee may not earn points toward a hotel loyalty program, as many hotels do not allow accrual on these low negotiated rates. In addition, check with the car rental company to confirm the location you are renting from awards miles/points. Some locations/companies, (mostly off-airport) do not offer miles on all car rentals.
Q:  Can I use AAdvantage or other frequent traveler miles to purchase my car/hotel booking?
A:  Yes, AAdvantage miles can be used to purchase a vacation package or individual options such as hotel, car, activities and more at www.useaamiles.com.
Q:  Can I use an American Airlines Gift Certificate or Gift Card to pay for my car/hotel booking?
A:  No, at this time you may not pay for your car or hotel booking with a gift certificate or gift card.
Q:  What forms of payment are accepted for car and hotel bookings?
A:  Currently, you may purchase car and hotel bookings with a valid Visa, MasterCard, American Express, or Discover credit card. Debit cards may or may not be accepted based on individual car and hotel company policies.
Q:  When is my credit card charged?
A:  A credit card is required to complete a hotel reservation, and will be charged at the time you make your reservation. A credit card is not required to complete a car reservation, except in a few instances. Special optional items such as GPS devices, child car and booster seats, and ski racks can only be requested at the time of booking and are not guaranteed nor included in the quoted rate.
Q:  Why do I have to prepay my hotel stay?
A:  Prepaying your stay at the time of booking enables participating hotels to offer tremendous values backed by our Lowest Price Guarantee. Your credit card is charged and the reservation is confirmed immediately at the time of booking.
Q:  How will I know my car or hotel booking is confirmed?
A:  A confirmation/reservation number is provided to you on the confirmation page at the time of booking. You will also receive a confirmation email detailing your itinerary within minutes after completing your purchase. If your email client filters unsolicited email (spam), then please add carhoteltech@aa.com to your address book to make sure you receive important email confirmations.

We suggest you print the confirmation page and email and bring it with you when traveling.
Q:  If I click the purchase button and do not receive a confirmation number, what do I do?
A:  You will usually receive a confirmation number within 15 seconds; however, if you click the purchase button and do not receive a confirmation number after waiting at least 60 seconds, please contact the Car/Hotel Support Desk to verify that you have a confirmed reservation. Please do not click the purchase button again, as it may result in multiple bookings and charges.
Q:  Can I change my booking after I purchase it?
A:  Currently, all changes are considered cancellations. Simply cancel your old reservation and make a new reservation for the new dates of stay and/or new location. The cancellation penalty charge that was advised at the time of reservation will apply.

Tip: Always check the new dates before making a decision to cancel your existing booking. You may be disappointed if no rooms are available after you've cancelled your old reservation.

Hotel reservations are based on availability and are subject to cancellation penalties, which may be up to the full purchase price.
Q:  How do I find a hotel's change and cancellation policy before I make a reservation?
A:  We provide the policy for each property in several places throughout the site. The easiest way to find it is on the Room and Rates Tab of the individual property. You can also find the change and cancellation policy within the hotel details section while making your reservation.
Q:  How do I find the hotel's change and cancellation policy after I have made a reservation?
A:  The easiest way to find the change and cancellation policy for the hotel room you've reserved is to consult your confirmation email. If you don't have your confirmation email, you can view your reservation online at aa.com/hotel.
Q:  How do I cancel my car?
A:  Any cancellation must be completed online. Retrieve your existing booking and cancel the car as needed.

Cancellation penalties will not apply to car rentals.
Q:  How do I cancel hotel booking?
A:  You may contact our Car/Hotel Support Desk, available 24 hours a day, seven days a week. Cancellation penalties, (charged by the hotel) may apply for hotel bookings and will be automatically charged to your credit card. You are advised of the cancellation penalty prior to completing your hotel reservation.
Q:  How do I obtain a refund?
A:  If your reservation was prepaid and you later cancel it, your refund (less any cancellation penalties) will automatically be credited to your credit card. (You are advised of the cancellation penalty prior to agreeing to purchase.) You should notice a credit on your billing statement within 30 days of requesting the refund or on your next billing cycle.
Q:  What about emergencies or problems during my journey?
A:  Our Customer Service representatives are available 24 hours per day, 365 days per year. Contact our Car/Hotel Support Desk for assistance as needed.

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35. Make A Cruise Reservation

Q:  How do I find Cruises?
A:  Select "Cruise" under Plan Travel on the top navigation bar.
Q:  I have questions regarding American Airlines Cruises. Where can I go for answers?
A:  A third party vendor provides the cruise product for AA.com. Many answers to questions regarding American Airlines Cruises can be found on the cruise site in the FAQ section. Or you may call a Cruise Specialist at 1-800-259-5642. Specialists are available to assist you 24 Hours a day, 7 days a week.
Q:  Can I purchase an air/sea package?
A:  No, we do not offer an air/sea or fly/cruise package. You will need to purchase your airfare separately from your cruise. Carefully choose your flights to allow enough time to travel from the airport to the Cruise port in order to board the ship no later than 2-3 hours prior to the ship's departure. Your return flights must depart no earlier than 6.5 hours after your cruise arrives back in port, allowing you enough time to depart the ship and check in at the airport.

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36. Make An Activity Reservation

Q:  Where can I find answers to questions regarding the Activities that are featured on AA.com?
A:  An extensive list of answers to commonly asked questions can be found by linking directly to a separate FAQ page specifically for Activities*.

*When accessing a partner or information site, a new browser window or tab will open. To return to AA.com, close the browser window or tab.

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37. AAirpass Reservations

Q:  How do I book my AAirpass® reservations?
A:  Select "refine your search" in the Find Flights box on the home page and select AAirpass in the upper right corner.
Q:  What are AAirpass PlanAAhead® tickets?
A:  AAirpass PlanAAhead tickets are a lower fare option with 25% off standard AAirpass AAnytime® Coach fare and must be ticketed 7 days in advance of travel.
Q:  What class of service must PlanAAhead AAirpass reservations have to be booked in?
A:  H Fare Class - inventory must be available.
Q:  Can I book AAirpass PlanAAhead fares on AA.com?
A:  Yes. Login and you'll see the AAirpass option in the booking module. Choose Price & Schedule to book the AAirpass/PlanAAhead fare.
Q:  If the AAirpass ticket is ticketed 7 days in advance, does that mean the miles will be deducted immediately from my AAirpass account?
A:  No, your AAirpass account will not be debited until you actually travel.
Q:  Will the higher mileage fare apply when a change is made to a 7-day advance ticketed AAirpass?
A:  If you make a change to your AAirpass PlanAAhead ticket, a $150 service charge will be applied and a new ticket will be issued. If the new ticket issued is not in H Class and ticketed 7 days in advance, then the higher AAnytime AAirpass "burn rate" will apply.
Q:  If I make a change after ticketing, will an exchange be done by using the old 7-day advance mileage ticket value toward the new ticket?
A:  There are no exchanges with AAirpass ticketing. A new ticket will need to be issued.
Q:  Will the mileage for the service charge be deducted from my AAirpass account at time of ticketing?
A:  No, the $150 service charge will be deducted from your AAirpass account after you have flown or after the departure date of changed / canceled PlanAAhead AAirpass ticket and it will reflect on your monthly statement.
Q:  Will I be charged a service charge if I cancel my AAirpass PlanAAhead ticket?
A:  Yes, if your AAirpass PlanAAhead ticket was issued and never used, the service charge will be deducted from your AAirpass account after the last day of travel on your ticket.
Q:  How will the service charge be collected?
A:  The service charge will be deducted from your AAirpass account, no actual money is collected at the airport.
Q:  Can AAirpass PlanAAhead tickets be upgraded to X?
A:  Yes, as long as you are an AAdvantage Gold® member, AAdvantage Platinum® member or AAdvantage Executive Platinum® member.
Q:  Will the AAirpass passengers traveling on an AAirpass PlanAAhead ticket be eligible for the complimentary upgrades from American Airlines?
A:  No, complimentary upgrades are only applicable if the ticket is booked in Fare Class Y or B, unless the traveler is an AAdvantage Executive Platinum member.
Q:  Am I allowed to standby for an earlier flight on the same day of departure?
A:  Yes, as long as it is the same routing and same day of original departure.
Q:  Will advance purchase waivers be eligible for AAirpass PlanAAhead tickets?
A:  No, AAirpass PlanAAhead tickets will not be eligible for any advance purchase waivers.

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38. Business ExtrAA Reservations

Q:  How do I store my Business ExtrAA number in my AA.com profile?
A:  Log-In to AA.com using your AAdvantage number and password. Click on My Account, then on Reservation Preferences. Input your Business ExtrAA number under My Business ExtrAA Information and click Submit. Note: A valid Business ExtrAA number must be used; an invalid number will be deleted from the profile within 10 days.
Q:  If I add my Business ExtrAA number to my reservation during the booking process, will it automatically store in my Reservation Preferences?
A:  No, adding the Business ExtrAA number during the booking process will not store your number in your Reservation Preferences. You must follow the steps to store it via My Account/Reservaton Preferences.
Q:  Once I add my Business ExtrAA number to my Reservation Preferences, will it be automatically added to any reservations I book going forward?
A:  Yes, each time you book, the number in your Reservation Preferences will be added to your reservation.
Q:  Once I add my Business ExtrAA number to my Reservation Preferences, will it be automatically added to my existing reservations?
A:  No, you must have your number added to any reservations that have already been booked. Please call American Airlines Meeting Services at 800-433-1790, open 6:00AM – 12 midnight CT daily.
Q:  If I am logged in as a Guest, will my Business ExtrAA number be added to my reservation?
A:  No, if you are logged in as a guest you must input your Business ExtrAA number into your reservation during the booking process. The system will not be able to tie this booking to anything in your Reservation Preferences profile.
Q:  Once I add my Business ExtrAA number to my Reservation Preferences, will the account number be added to all reservations made over the phone or in person with American Airlines?
A:  No, the Business ExtrAA number is stored as part of your profile on AA.com only. You must request that the agent add your number to the reservation.
Q:  Can my Business ExtrAA number be stored on other on-line travel websites?
A:  The AA.com profile does not communicate with other on-line travel websites. You should contact the travel website directly to verify if your Business ExtrAA number can be added.

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39. Reserve A Meal

Q:  What flights are eligible for entrée reservations?
A:  You may reserve your First or Business Class entrées on the majority of flights where meal service is offered. First and Business class entrée selection is only offered on American Airlines marketed and operated flights.
Q:  When can I reserve my entrée?
A:  You may make your entree selection on the "My Trips" page as early as 30 days prior to travel, but you need to complete your reservation at least 24 hours before your flight departs.
Q:  May I change my selection?
A:  Yes, you may change your selection up to 24 hours before your departure.
Q:  What happens if I change my flight?
A:  If you make any changes to your original itinerary, you will need to reselect your entrée preference.
Q:  Will you guarantee my entrée?
A:  We will do our best to accommodate your request, but there may be instances that prevent us from fulfilling your selection.
Q:  Why are all my flights not displayed when I am reserving my entrée?
A:  Flights that do not offer a pre-order meal service will not be displayed.
Q:  I have special dietary needs, what options do I have?
A:  We cater toward individuals with a variety of dietary needs. We offer diabetic, gluten intolerant, vegetarian, Kosher and Muslim meal options. These options are available for selection on aa.com as early as 30 days prior to travel but need to be completed at least 24 hours before departure. Please contact American Airlines Reservations for assistance in requesting your dietary specific needs prior to 24 hours before your flight departure.

Dietary specific meals are available:
-In First Class and Business Class on non-stop JFK-LAX, JFK-SFO and MIA-LAX round-trip flights.
-In all classes to or from Europe and Asia.
-In all classes to or from Belo Horizonte, Brasilia, Porto Alegre (Kosher meal restrictions apply), Recife, Rio de Janeiro, Salvador or Sao Paulo, Brazil; Asuncion, Paraguay; Buenos Aires, Argentina; Santiago, Chile; or Montevideo, Uruguay.

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40. Low Price Calendar

Q:  What is the Low Price Calendar?
A:  The Low Price Calendar allows you to search for the lowest price for a destination by using a calendar, which displays five weeks of prices at a time. The prices displayed are round-trip and include taxes and carrier-imposed fees. Baggage fees are additional.
Q:  Why does the price change when I update the number of travelers?
A:  Prices vary based on available inventory. The lowest price will display based on number of travelers and dates selected for your search.
Q:  I do not see the advertised price on the Low Price Calendar.
A:  You may need to scroll to a different month to see the lowest advertised price. It is also possible the advertised price may have expired or the price may not be available for the number of travelers you selected.

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41. Incentive Flight Certificates

Q:  Effective August 1, 2014, American Airlines will no longer sell Incentive Flight Certificates (IFCs). What will happen with the IFCs that I currently hold? Can I still redeem them? And if so, what is the process?
A:  All unexpired certificates will be honored. You will be able to redeem your certificate for travel according to the expiration date listed on the certificate. Please be aware that the redemption period will not be extended. The redemption process has not changed. For more information about the redemption process, read the terms and conditions on aa.com. Reservations and ticketing can be handled by calling the American Airlines Special Service Desk at 1-800-433-1790, from 6:00 a.m. to midnight CT. Certificates may be booked by a travel agency; however, American Airlines must facilitate the ticketing transaction. Travel agents should follow ticketing instructions that appear on the certificate.
Q:  Can I get a refund for a certificate that has not been redeemed?
A:  IFCs are non-refundable and non-exchangeable.
Q:  Are there any other products that I can purchase as a substitute to certificates?
A:  The American Airlines Gift Card Program may fit your needs as a replacement of the Incentive Flight Certificate Program. For more information, please visit aa.com/giftcard or call 1-800-677-9555, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CT.
Q:  How many certificates can I redeem?
A:  You cannot redeem more than 10 IFCs on the same flight.
Q:  If the inventory is not available, can I upgrade to a higher inventory?
A:  Yes, you may pay the difference between the certificate you are holding and the certificate that you are upgrading to.
Q:  Does the process change in the case of a lost certificate?
A:  We will still replace lost or misplaced certificates for a $150 USD fee. Certificates will be reissued to the original expiration date.
Q:  Where can American Airlines Incentive TrAAvel® Certificates be used?
A:  Certificates are valid on American Airlines and American Eagle flights. Certificates are valid within the specific geographic scope of travel purchased.
Q:  Are there restricted travel dates?
A:  Certificates have restrictive dates in specific markets.
Q:  How long are certificates valid?
A:  Certificates are valid one year from the date of issue printed on the face of the award unless stated otherwise on the certificate.
Q:  What other kinds of restrictions are associated with American Airlines Incentive Flight Certificates?
A:  Certificates cannot be used for business or group travel, nor bartered or resold. Certificates require advanced booking, inventory availability and a minimum stay requirement.

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42. Extending Your Hold

Q:  What is an extended hold?
A:  Extending your hold allows you to hold your itinerary for an additional period of time, helping you to alleviate concerns about a flight selling out or the price of your ticket going up.
Q:  Is an extended hold option offered on all flights?
A:  The option to extend your hold is only offered on select routes and is subject to availability. The extended hold option is only offered to customers traveling on American Airlines marketed and operated flights and American Eagle® services operated by Envoy Air Inc., SkyWest Airlines, Inc., ExpressJet Airlines, Inc., or Republic Airline Inc.
Q:  My relative and I are planning to travel together. Can I buy an extended hold just for him/her even though we are on the same itinerary?
A:  No, you must extend the hold for all passengers in a passenger name record (PNR)/reservation.
Q:  Can I use miles to purchase an extended hold?
A:  At this time you cannot use miles to extend your hold and this option does not apply to any AirPass itineraries.
Q:  I decided to purchase/cancel my itinerary in the first 24 hours. Would I still be charged an extended hold fee?
A:  The extended hold fees are only charged to your card following the expiration of the free 24-hour period. If you make the decision to purchase or cancel your itinerary within that period, extended hold fees would not be charged to your credit card regardless of the extended hold option initially purchased.
Q:  Is the extended hold fee refundable?
A:  Once charged, the extended hold fee is non-refundable.
Q:  Can I make changes to my itinerary after purchasing the extended hold or during the extended hold period?
A:  No, you are unable to make changes to the itinerary once it has been held using the extended hold feature. If you’ve had a change in plans, you can cancel your existing hold and choose new flights. You would need to purchase the extended hold product again for your new itinerary (subject to availability).
Q:  Can the card I use for purchasing my ticket be different from the one I use to pay my extended hold fee?
A:  Yes, the two cards can be different as long as both credit cards are issued in the same country. Using a credit card with a different country’s billing address to purchase a ticket would result in the ticket being re-priced according to the address on that specific card.