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Vouchers |
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Welcome to the American Airlines Travel Agency web pages.
This page details American Airlines Policy and Procedure
with regard to Transportation Vouchers. Please use
the links below to navigate to the subject of your choice. You can use the mini-menu on the right to return
to the Homepage, or to navigate to other areas within the site.
Thank you for your continued support.
| Overview | Acceptance of AA Transportation Vouchers |
Vouchers May Not be Used | Travel Embargo Dates |
| Validity | Prepaid ticket advice (PTA) | Refunds |
Tax Application | Ticketing | Transferability |
| Lost or Stolen Vouchers | Deceased Voucher Holder |
Commission | Transportation Vouchers Made Easy |
Overview
Information on American Airlines (AA) policies and
procedures for voucher acceptance requirements, lost and/or
stolen vouchers.
Note:
Travel agencies are authorised to accept voucher for travel
on AA/American Eagle, but not on oneworld carriers. |
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Acceptance of AA Transportation Vouchers
- Vouchers are non-transferable. However, voucher owner may
present and use the voucher towards the purchase of a
ticket for anyone. If voucher presenter is not owner then
ticket must be issued in voucher owner's name.
- All transportation vouchers issued by American Airlines
or American Eagle are acceptable for the purchase of
airfare, provided the transportation is on American
Airlines, American Eagle, American Connection or a
oneworld carrier flight.
Important Note:
Vouchers can only be accepted against oneworld itineraries
where AA or AA* appears as the international carrier.
(For voucher usage on oneworld itineraries, international
flights are defined as transatlantic, transpacific and flights to
and from South America. International does not include flights to and
from Alaska, Canada, Mexico, the Caribbean, or Central America.)
Reminder:
Travel agencies are authorised to accept voucher
for travel on AA/American Eagle,
but NOT on oneworld carriers. |
- Valid on codeshares - AA marketed flight number series
4000 and above.
(AA will be designated in the carrier box of ticket.)
- Accepted for payment of transportation fees for carry-on or checked
pets in conjunction with a ticketed passenger.
- Accepted for payment of change fees provided an additional collection
of the fare is also being made.
- Accepted for agency AD50/AD75 tickets
- Accepted for all bulk, air/sea and consolidator tickets
- Accepted as payment for nett fares in Ireland on Q, O and L class.
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Vouchers May Not be Used
Vouchers may not be used for the following items:
- All opaque tickets.
- Paper ticket fee
- Change fees when only a change fee must be paid.
- AA/other airline joint fare or a separate other-airline
fare in the same booking. Exceptions may apply, please
refer to AA reservations.
- Pet kennel
- AA credit card charges
- MCO's
- Tourist cards
- In-flight oxygen
- Priority delivery fees
- Tangible/non-transportation services
- Gun Case
- Bike Box
- Replacement Admirals Cards
- Tour package
- PTA service charge
- Paper Ticket Fees
Retroactive use of vouchers to a ticket is not allowed. If unsure
please contact your AA reservations*
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Travel Embargo Dates
Effective October 2, 1997 travel embargo dates on travel
vouchers no longer apply.
Vouchers will now be issued without travel embargo dates.
Travel embargo dates on existing vouchers are waived.
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Validity
Effective October 1, 2002, transportation vouchers will
be valid for one year from the date of issue unless
otherwise noted. Once expired they will not be honored for
reissue or exchange to a new voucher.
| For vouchers issued prior to October 1, 2002
please refer to AA Reservations. |
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Prepaid ticket advice (PTA)
An AA transportation voucher may be used towards a PTA purchased at a travel agency.
When the purchaser is prepaying an entire ticket fare and using
a voucher for partial payment: to determine fare and tax -
subtract voucher amount from base fare and total due will
be calculated for customer. Please go to paragraph
Transportation Vouchers Made Easy in this page.
When purchaser is prepaying only part of ticket fare and
the passenger will present a voucher for the remainder,
determine fare and tax same as above.
If unsure please contact your AA reservations
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Refunds
Transportation vouchers can only be used as an even exchange
or an add collect, never a refund. No cash refund allowed.
When refundable ticket is purchased by voucher, and the passenger
is due a refund amount, another voucher will be issued to
cover the difference due to the passenger.
Please refer passengers to AA reservations for refunds.
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Tax Application
| Transportation vouchers are not to be taxed |
To ensure proper taxes are collected, all voucher ticket
designators will be updated to price with taxes.
However, the voucher policy will remain unchanged and the
voucher amounts will continue to be US1/US2/ZP/AY tax
exempt.
When pricing/ticketing with an OU voucher type, all taxes
and fees apply regardless of the voucher value. All
other voucher type codes are tax exempt.
When exchanging a voucher for a ticket, the following tax
applications apply:
- If the voucher amount is equal to or greater than the
than the base fare amount - the following taxes do not
apply: US1, US2, ZY and AY.
- If the voucher amount is less than the base fare - all
taxes apply except the adjustment of the 7.5% U.S. tax.
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Ticketing
- May ticket by travel agency at travel agent's discretion.
- May not be ticketed at an admirals club or codeshare desk
- Multiple vouchers may be used for one ticket or one voucher for
multiple tickets. Be certain to cross-reference all PNR's.
- A maximum of nine vouchers can be used in each PNR.
- A voucher may be used for full or partial payment.
If voucher is used for partial payment, commission is
paid on the remaining amount.
- A voucher can be in any currency.
- If the ticket cost or change fee exceeds the voucher,
the difference can be paid with acceptable AA form of
payment.
- If the voucher exceeds the ticket cost or change fee,
agencies will issue miscellaneous charge orders (MCO's)
for the residual value as an even exchange.
(to AA/Trans only/Nonref).
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Transferability
Vouchers are non-transferable however, the person named on voucher may
purchase tickets for another person. The voucher can be
presented in person by the individual named on voucher.
A voucher in company name may be ticketed in individual name.
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Lost or Stolen Vouchers
AA will not replace lost or stolen vouchers.
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Deceased Voucher Holder
In the event that the holder of the voucher dies, please
refer the passenger to the local AA refunds department.
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Commission
No commission applies to the value of a transportation
voucher. No commission applies to the ticket issued in exchange
for a transportation voucher.
When a transportation voucher is exchanged for a ticket of
higher value, an additional collection must be made.
Commission applies to the additional collection base fare
amount collected only.
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Transportation Vouchers Made Easy
Materials needed ...
- Ticket exchange notice.
- MCO/if the value of the transportation voucher is greater
than the ticket being issued.
- New ticket
- Base fare of new ticket.
When the Value of the Transportation Voucher is Less Than That of the New Ticket
Example:
Value of Ticket: GBP292.00 (Including Tax)
Value of Voucher: GBP100.00
| Determine the Base Fare |
GBP267.89 |
| Subtract the Value of the Voucher |
-GBP100.00 |
| Difference |
GBP167.89 |
| Determine the Tax on the Difference |
GBP15.11 |
Add the difference and tax
to determine the additional collection
to be made. (Using exchange notice) |
GBP167.89
+GBP15.11
=GBP183.00 |
| ********************* |
| New Ticket |
|
| Base fare box |
GBP267.89 |
| Tax box |
GBP15.11 |
| Total Fare |
GBP283.00 |
- 'Exchange box:' put in transportation voucher number.
- Remember, the value of the transportation voucher is tax-exempt and non-commissionable.
- The total fare looks unusual because the tax is lower on this type of transaction.
When the value of the voucher is more than the value of the ticket.
Example:
Value of Ticket: GBP292.00 (Including Tax)
Value of Voucher: GBP300.00
| Determine the Base Fare |
GBP267.89 |
| Subtract the base fare from the |
GBP300.00 |
| Voucher amount |
- GBP267.89 |
|
--------------- |
| Residual Amount |
GBP32.11 |
| ********************* |
| New Ticket |
|
| Base Fare Box |
GBP267.89 |
| Tax box |
T.E. |
|
--------------- |
| Total Fare |
GBP267.89 |
- 'Exchange box:' put in transportation number
- Residual amount:
Prepare an MCO for the difference of GBP34.55 made payable
to:
'American Airlines - for transportation only'.
- Show "Non-refundable - valid on AA only" in the
endorsements box.
- Note: If an additional collection is required for taxes/fees on a free ticket, a voucher cannot be accepted
as form of payment.
- No commission on this ticket as voucher amount is non-commissionable
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