American customer service

Thanks for your patience

We understand it’s frustrating to wait, but if you’re not traveling in the next 72 hours, please wait until closer to your trip to call. You can cancel your flight online now and call when you’re ready to rebook. Please contact your travel agent for help if you didn't book directly with us.

How can we help?

Frequently asked questions

Where can I get a receipt?

Receipts and refunds

Can I request a refund?

Receipts and refunds

How do I check the status of my baggage claim?

Delayed bag search Opens another site in a new window that may not meet accessibility guidelines

I need help with the website, where can I get technical support?

Technical support

Where do I reset my account password?

Need a password?

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