Click OK to log in and restart your reservation.
Click Cancel to continue with your reservation without logging in.
The safety and well-being of our customers and team members remains our highest priority.
We’re working around the clock to care for you on your travel journey, and we know you’re concerned about your trip.
If you're not traveling (or supposed to travel) in the next 72 hours, there's no need to call us right now. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.
To provide you with more flexibility and control we have waived change fees for certain dates of travel.
Please contact your travel agent for help if you didn't book directly with us.
If you’re scheduled to travel before April 15, 2020, but can’t get through to Reservations, we will honor all changes and the value of your ticket if you don’t take your flight as planned.
Don’t worry about calling Reservations now. You can call when you're ready to rebook.
You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.
Some U.S. states have announced new requirements including a 14-day quarantine when you arrive. We recommend checking with the state you're traveling to before your trip.
Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.
You can change or cancel your trip online in just a few steps. Here’s how:
You'll need your 6-character confirmation (also called a ‘Record Locator’).
If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip.
AAdvantage® members can log in to their account to find upcoming trips.
Choose 'Change trip' or 'Cancel trip' in the top toolbar and follow the prompts.
When you’re done, we'll send a confirmation email that includes your ticket number.
Keep this handy so you can refer to it when you call to rebook.
When you're ready to rebook your trip, please call Reservations.
American tickets have a 13-digit number that begins with '001'. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.
We'll send you an email with the information you’ll need, including your ticket number. Keep this handy so you can refer to it when you call Reservations to rebook.
U.S. citizens, legal permanent residents, or visa holders arriving to the U.S from a coronavirus (Covid-19) impacted area must travel through one of 13 airports where the US Department of Homeland Security (DHS) has enhanced entry screening capabilities.
Foreign nationals who have traveled to these countries within the last 14 days will not be allowed to travel to the U.S.
If you’re traveling at this time, we’re here for you and are making changes to prioritize your safety.
To further provide for social distancing on board, we’re making updates to seat assignments and food and drink service through April 30.
We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.
We’ll resume full service once the current COVID-19 situation has stabilized.
*Not guaranteed, subject to weight and balance restrictions, through May 31, 2020.
Your safety and well-being are always our top priorities. Here's what we're doing to make your journey with us safe:
We are temporarily closing and consolidating premium clubs and lounges.
The customer service desk at these Admirals Club® locations will remain open at:
Club services like food and drinks, restrooms and shower facilities are temporarily discontinued.
Updated at 12:15 p.m. (Central Time) on March 27, 2020