Request a receipt for tickets, fees and ancillaries, such as seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months.
Request a receipt for inflight purchases. Transactions are available starting 72 hours after your flight for up to 6 months.
If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status.
If you bought your ticket from a travel agent or on another website, contact them for refund help.
For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034