Good or bad, we want to hear from you

Contact Customer Relations with compliments, concerns and questions about your past travel.

Contact us online

Use our online Customer Relations form for a faster response than sending a letter through the mail.

Complete the online Customer Relations form

The information we’ll need:

• Your contact information, mailing address and email address
• Your confirmation code or ticket number
• The flight number, date of travel, and your origin and destination

Additional information

To make a complaint, contact our Customer Relations team and we’ll get back to you as quickly as possible.

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If you’re unsatisfied with the Customer Relations response, contact the Centre de médiation et d’arbitrage de Paris (CMAP).

CMAP (Centre de médiation et d’arbitrage de Paris)

39 avenue Franklin Delano Roosevelt, 75008 Paris;

email: cmap@cmap.fr;

CMAP Consumer Mediation request form Opens in a new window

Need help with something else?

• Reservations and ticket changes
• Travel credit
• Special assistance
• AAdvantage^® customer service
• At the airport
• Bags
• Receipts and refunds
• Technical support
• American Airlines Vacations

Contact us by mail

If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information.

American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034